http://smartech.gatech.edu/handle/1853/10064 Thursday, March 23, 2006 Search the Channel search http://smartech.gatech.edu/simple-search http://smartech.gatech.edu/handle/1853/10164 Title: Relationships Inside and Outside Libraries: From High-Tech to High-Delight through Collaborative Relationships <br/> <br/>Authors: Conger, Joan E. <br/> <br/>Abstract: You plan and you hold committee meetings and you instruct, but how do you make that tech roll-out successful? The secret is in the spaces between. How do we create those relationships, both formal and informal, that launch a new technology into guaranteed, even enthusiastic, acceptance? In this facilitated interactive discussion, you will tap the combined wisdom present at this conference. Learn how to form those relationships within and outside your library that can turn your high-tech achievements into high-delight transformations. <br/> <br/>Description: Joan Conger has worked as a professional librarian in electronic resource management, reference, bibliographic instruction, cataloging, acquisitions, training, and consortia leadership. She works as a consultant and facilitator to collaboratively design sustainable and ongoing leadership practices that best fit the organizational and service requirements of libraries, companies or consortial arrangements. She is the author of "Collaborative Electronic Resource Management: from Acquisitions to Assessment,” Englewood, CO: Libraries Unlimited, 2004. Wed, 22 Mar 2006 22:58:59 GMT http://smartech.gatech.edu/handle/1853/10163 Title: Maximizing Relationships Between Your Knowledge Base and Your E-resources <br/> <br/>Authors: Bernhardt, Beth; Bucknall, Tim <br/> <br/>Abstract: Although link resolvers are a wonderful, high-impact innovation, most libraries are not maximizing their potential benefits. In this session, the presenters will discuss how UNCG has tailored its locally developed link resolver and knowledge base, Journal Finder, to increase traffic to the Library’s eresources. And we will discuss how we utilize usage data to make collection management decisions on format and content. <br/> <br/>Description: Tim Bucknall is the founder of the Carolina Consortium, a buying group made up of over 60 academic libraries in North and South Carolina. He is also an inventor of Journal Finder, a locally developed link resolver and knowledge base used by nearly 30 institutions in five states. In his spare time, Tim enjoys gardening, cooking, and woodworking. Beth Bernhardt is the Electronic Journals /Document Delivery Librarian at the University of North Carolina at Greensboro. She is responsible for providing electronic journal access to all members of the University. Beth also supervises Interlibrary Loan and document delivery services provided by the library. Beth is an adjunct instructor for Solinet and for the North Carolina State Library. In 2005 Beth became the new Prinicpal Director of the Charleston Conference. Wed, 22 Mar 2006 22:58:59 GMT http://smartech.gatech.edu/handle/1853/10162 Title: Virtual Reference in an Academic Environment: Quantitative and Qualitative Analysis of Users’ Information Needs <br/> <br/>Authors: Li, Rowena; Faber, Toby; Puacz, Jeanne Holba; Stephens, Wendy <br/> <br/>Abstract: This study investigates patrons' information seeking behavior and information needs demonstrated in the virtual reference environment, by examining the usage patterns and service effectiveness of virtual reference services in a large academic library. Both live chat and e-mail reference questions are analyzed quantitatively by mapping peak usage times, usage patterns, question types, and response times. Complete transcripts are considered qualitatively by examining the process of the reference interview, the correctness and completeness of the response, the authority of sources cited and recommended and the inclusion of follow-up inquiries. The results of an online survey asking patrons’ experience with virtual reference service are also analyzed. By examining virtual reference service provided by one large academic library, this study can provide insight into patrons' information seeking behavior and information needs for virtual reference service generally applicable to all academic libraries. Recommendations for service improvement to better meet patron information needs are proposed in response to this study’s findings. <br/> <br/>Description: Rowena Li, a school media specialist at Bayside High School in New York, is a Ph.D. student in information science at the University of North Texas. She received her Master Degree of Library and Information Science from Queens College, CUNY, in 1997. She has worked in her current position for more than four years. Prior to that, she worked as a senior reference librarian at Queens Borough Public Library in New York, a prospect researcher at Queens College Foundation, and a lecturer at Nankai University in China. Her research interests focus upon cross-lingual information retrieval and cultural dimensions of documentations and website designs. Wed, 22 Mar 2006 22:58:59 GMT http://smartech.gatech.edu/handle/1853/10159 Title: Opening Keynote Address, Electronic Resources & Libraries 2006 : Library 2.0 <br/> <br/>Authors: McDonald, Robert H. <br/> <br/>Description: Robert H. McDonald is the Associate Director of Libraries for Technology & Research at Florida State University. He is responsible for the Division of Library Technology & Research which is comprised of the Digital Library Center, the Interactive Multimedia Center, the Library Technology Department, the Electronic Resources Management Department, and the Research and Development Group. Prior to his position at FSU, McDonald was the Information Technology and Digital Projects Librarian at Auburn University. Mr. McDonald is an active speaker and writer in the field of library science and is an expert on academic technology. He has previously presented at the American Library Association Annual Conference, the Coalition for Networked Information Task Force Meeting, the EDUCAUSE Annual Conference, the EDUCAUSE Southeast Regional Conference, the International Symposium on Electronic Theses and Dissertations, the North American Aleph Users Group, and the Symposium on Free Culture & the Digital Library. His current paper on institutional repositories can be found in the New Review of Information Networking v11(1): 65-82. Wed, 22 Mar 2006 22:58:59 GMT