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Georgia Tech's Institutional Repository >
Georgia Tech Conferences >
Electronic Resources and Libraries Conference >
Electronic Resources and Libraries Conference (3rd – Atlanta - 2008) >
ERL08. Day 2 >

Please use this identifier to cite or link to this item: http://hdl.handle.net/1853/20872

Title: User-Centered Technical Support of E-resources
Authors: Wessel, Sarah E.
Illinois Wesleyan University
Subjects : Managing eResources
Technical support for eResources
User tasks and tools
Users and usability
Collaboration
Customer Relation Management System
Issue Date: 20-Mar-2008
Publisher: Georgia Institute of Technology
Abstract: Technical support requires many areas of the library to communicate and collaborate to ensure the best resolution to the users' needs and their effective use of electronic resources. Organizational structure and procedures facilitate effective technical support. This session will discuss guidelines for establishing effective technical support for your library’s eResources.
Description: Sarah Wessel is the Serials Librarian at Illinois Wesleyan University
Type: Presentation
URI: http://hdl.handle.net/1853/20872
Appears in Collections:ERL08. Day 2
2008 Electronic Resources and Libraries Conference

Files in This Item:

File Description SizeFormat
user_centered_technical_support.pdfPDF Point Presentation1.48 MBAdobe PDFView/Open
task_handout.pdfTask handout33.91 kBAdobe PDFView/Open
tools_handout.pdfTools handout45.05 kBAdobe PDFView/Open
wessel-thur-3_00.mp4Video102.76 MBMPEG videoView/Open
user_centered_technical_support.pptPowerPoint Presentation3.86 MBMicrosoft PowerpointView/Open

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