E-Resources Usage Data: Apples to Oranges and Fixing Holes

Abstract

This presentation is intended to illustrate how the Western Michigan University Libraries and the University of California, Riverside Libraries gather, store and access statistics, and how they are utilized to develop, manage, enhance and monitor the Libraries collections. Scholarly Stats, COUNTER, SFX and publisher statistics have been used in addition to non-standard metrics in a non-COUNTER compliant format have been integrated to provide actionable data. In addition, WMU will discuss future enhancements for the SUSHI initiative and Verde (direct integration of the usage data within an ERMS) and how the data will be used to enhance the assessment process. UCR has reorganized workflows and staffing with a new AUL in an effort to plug holes in our electronic resource life cycle and decision making. We are utilizing usage data in practical and informative ways in order to make selection, cancellation, and fee-for-service decisions. Did our efforts to build buy-in work? A lively question and answer session will follow the presentations.