Intuitive Revelations: The Ubiquitous Reference Model

Abstract

Libraries are facing an ongoing existential dilemma, questioning their own significance and identity. There is much concern about the future of the profession. However, there is also much enthusiasm and a conscious effort toward developing new roles and altering services to meet patron expectations. This paper presents a new approach toward interacting with users, moving beyond the traditional barriers and seeking to deliver assistance intuitively before the patron recognizes the need.