| Title: | Intuitive Revelations: The Ubiquitous Reference Model |
| Author: | Mathews, Brian S. |
| Abstract: | Libraries are facing an ongoing existential dilemma, questioning their own significance and identity. There is much concern about the future of the profession. However, there is also much enthusiasm and a conscious effort toward developing new roles and altering services to meet patron expectations. This paper presents a new approach toward interacting with users, moving beyond the traditional barriers and seeking to deliver assistance intuitively before the patron recognizes the need. |
| Type: | Working Paper |
| URI: | http://hdl.handle.net/1853/8446 |
| Date: | 2006 |
| Publisher: | Georgia Institute of Technology |
| Subject: |
Reference assistance
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| Files | Size | Format | View |
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| IntuitiveRevelations.pdf | 124.8Kb |
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| VideoDemo.mov | 65.54Mb | QuickTime video |
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