Toward Greater Satisfaction: An Electronic Resources Communication Audit

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Please use this identifier to cite or link to this item: http://hdl.handle.net/1853/10066

Title: Toward Greater Satisfaction: An Electronic Resources Communication Audit
Author: Feather, Celeste
Abstract: An audit and analysis of the internal communications channels involved in the daily workflow of the electronic resources unit at Ohio State University revealed patterns and styles that are best suited for managing the complexity of electronic resources. Adjustment and adaptations were made in order to achieve maximum efficiency.
Description: Celeste Feather is an Electronic Resources Librarian at Ohio State University Libraries.
Type: Presentation
URI: http://hdl.handle.net/1853/10066
Date: 2006-03-23
Contributor: Ohio State University
Publisher: Georgia Institute of Technology
Subject: Workflow
Electronic resource management
Channels of communication
Group email
Web forms

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ERL06CFeatherFinal.pdf 162.7Kb PDF View/ Open Power Point Presentation
commaudit-final.avi 17.14Mb Unknown View/ Open Speech and Presentation
discussion_feather.pdf 117.2Kb PDF View/ Open Discussion
CFeatherERL06handout.pdf 75.59Kb PDF View/ Open Handout

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