Now showing items 1-20 of 21

    • Georgia Tech, Auxiliary Services, 2001 Action Plans (Bookstore) 

      Georgia Institute of Technology. Office of Assessment; Georgia Institute of Technology. Auxiliary Services (Georgia Institute of Technology, 2001)
      Action plan developed from the results of the annual customer satisfaction survey which brought out many comments regarding customer service and textbook pricing. Plans are to address these issues by increasing inventories ...
    • Georgia Tech, Auxiliary Services, 2001 Action Plans (Dining Services) 

      Georgia Institute of Technology. Office of Assessment; Georgia Institute of Technology. Auxiliary Services (Georgia Institute of Technology, 2001)
      An action plan developed to counter student perception of lack of food and menu choices after 8 pm in the dining halls. Success will be measured by tracking meal plan sales and customer satisfaction surveys.
    • Georgia Tech, Auxiliary Services, 2001 Action Plans (Health Services) 

      Georgia Institute of Technology. Office of Assessment; Georgia Institute of Technology. Auxiliary Services (Georgia Institute of Technology, 2001-06-11)
      Highlights four areas of improvement: perception of customer service, education of customers on price and service coverage, requests for dental services, and requests for more appointment slots.
    • Georgia Tech, Auxiliary Services, 2001 Action Plans (Housing) 

      Georgia Institute of Technology. Office of Assessment; Georgia Institute of Technology. Auxiliary Services (Georgia Institute of Technology, 2001-07-16)
      Due to a general shortage of rooms a selection process is necessary. Student survey results indicated confusion and frustration among students with the current room selection process. Improvements were designed to communicate ...
    • Georgia Tech, Auxiliary Services, 2001 Action Plans (Parking) 

      Georgia Institute of Technology. Office of Assessment; Georgia Institute of Technology. Auxiliary Services (Georgia Institute of Technology, 2001-07-15)
      After the results of a survey conducted for Auxiliary Services by the Office of Organizational Development were reviewed, the Department of Parking & Transportation submitted an action plan which focused on continued ...
    • Georgia Tech, Auxiliary Services, 2002 Action Plans (Bookstore) 

      Georgia Institute of Technology. Office of Assessment; Georgia Institute of Technology. Auxiliary Services (Georgia Institute of Technology, 2002)
      2001 survey of Burdell's, Computer store, and Bookstore reveals customer service concerns, expectations and communications
    • Georgia Tech, Auxiliary Services, 2002 Action Plans (BuzzCard) 

      Georgia Institute of Technology. Office of Assessment; Georgia Institute of Technology. Auxiliary Services (Georgia Institute of Technology, 2002-06-24)
      Results and action plans based on a 2002 survey of Buzzcard center services
    • Georgia Tech, Auxiliary Services, 2002 Action Plans (Dining Services) 

      Georgia Institute of Technology. Office of Assessment; Georgia Institute of Technology. Auxiliary Services (Georgia Institute of Technology, 2002)
      Studies done in 2002 by Food Services' management staff to quantify customer satisfaction in students and faculty/staff. Success measured by customer surveys and meal plan sales and participation rates. Improvements over ...
    • Georgia Tech, Auxiliary Services, 2002 Action Plans (Health Services) 

      Georgia Institute of Technology. Office of Assessment; Georgia Institute of Technology. Auxiliary Services (Georgia Institute of Technology, 2002)
      Written comments in the Auxiliary Services Survey highlighted the need to improve Student Health Services' credibility. Steps were taken to provide resources and education for staff and students, to improve students’perceptions ...
    • Georgia Tech, Auxiliary Services, 2002 Action Plans (Housing) 

      Georgia Institute of Technology. Office of Assessment; Georgia Institute of Technology. Auxiliary Services (Georgia Institute of Technology, 2003)
      Summary of Progress on 2001-2002 Action Plan items: Better Climate Control Systems, Communication with Residents, Customer Satisfaction Survey, Meeting Expectations and Celebrating Accomplishments, Validate and Enhance On ...
    • Georgia Tech, Auxiliary Services, 2002 Action Plans (Housing) Update 

      Georgia Institute of Technology. Office of Assessment; Georgia Institute of Technology. Auxiliary Services (Georgia Institute of Technology, 2002)
      Summary of progress: improved method of communication to residents, quicker responses via email and immediate confirmation replies, new and improved web site providing up-to-date information, successful implementation of ...
    • Georgia Tech, Auxiliary Services, 2002 Action Plans (Student Center) 

      Georgia Institute of Technology. Office of Assessment; Georgia Institute of Technology. Auxiliary Services (Georgia Institute of Technology, 2002-06)
      Goals and objectives: To enhance customer perceptions of services through marketing conduits, relationship building and service development ; To upgrade facility appearance and operation through renovation and upkeep ; To ...
    • Georgia Tech, Auxiliary Services, 2002 Annual User Survey 

      Georgia Institute of Technology. Office of Assessment; Georgia Institute of Technology. Auxiliary Services (Georgia Institute of Technology, 2004-02-22)
      Survey conducted for Auxiliary Services at the Georgia Institute of Technology. Data collection and analysis by Georgia Tech Consulting Services. Units appraised were: Student Health Center, Student Center, Georgia Tech ...
    • Georgia Tech, Auxiliary Services, 2003 Action Plans (Bookstore) 

      Georgia Institute of Technology. Office of Assessment; Georgia Institute of Technology. Auxiliary Services (Georgia Institute of Technology, 2003)
      Bookstore successes are: professionalism of staff, level of customer service received, ability of staff to answer questions, maintenance and upkeep of facilities, speed of checkout lines, and operating hours. Challenges ...
    • Georgia Tech, Auxiliary Services, 2003 Action Plans (BuzzCard) 

      Georgia Institute of Technology. Office of Assessment; Georgia Institute of Technology. Auxiliary Services (Georgia Institute of Technology, 2003-07-22)
      FY 2003 Survey Results: Ratings were given for customer service, ability of staff to answer questions, and overall satisfaction with department. The BuzzCard Center received the highest overall ranking of any auxiliary ...
    • Georgia Tech, Auxiliary Services, 2003 Action Plans (Dining Services) 

      Georgia Institute of Technology. Office of Assessment; Georgia Institute of Technology. Auxiliary Services (Georgia Institute of Technology, 2003)
      Improvements were in food and menu choices after 8 pm, nutritional information and healthy choices, prices and favorable scores in customer service.
    • Georgia Tech, Auxiliary Services, 2003 Action Plans (Health Services) 

      Georgia Institute of Technology. Office of Assessment; Georgia Institute of Technology. Auxiliary Services (Georgia Institute of Technology, 2003-07-22)
      Assesses the successes, challenges and future outlook of the Stamps Health Center in 2003.
    • Georgia Tech, Auxiliary Services, 2003 Action Plans (Housing) 

      Georgia Institute of Technology. Office of Assessment; Georgia Institute of Technology. Auxiliary Services (Georgia Institute of Technology, 2003)
      Successes were: level of customer service increased, condition of room at move-in improved, and satisfaction with billing process increased. Most popular services were ResNet and GTCN, proving that technology is number ...
    • Georgia Tech, Auxiliary Services, 2003 Action Plans (Parking) 

      Georgia Institute of Technology. Office of Assessment; Georgia Institute of Technology. Auxiliary Services (Georgia Institute of Technology, 2003)
      Self study by Georgia Tech Parking and Transportation Services. Areas studied were ease of registering, obtaining permit for desired lot, deck maintenance and security, reliable transportation and finding space when needed.
    • Georgia Tech, Auxiliary Services, 2003 Annual User Survey 

      Georgia Institute of Technology. Office of Assessment; Georgia Institute of Technology. Auxiliary Services (Georgia Institute of Technology, 2003-05-07)
      Survey conducted for Auxiliary Services at the Georgia Institute of Technology. Data collection and analysis by Georgia Tech Consulting Services. Survey topics were: level of customer services received, ability of staff ...