Georgia Tech, Auxiliary Services, 2001 Action Plans (Parking)

Abstract

After the results of a survey conducted for Auxiliary Services by the Office of Organizational Development were reviewed, the Department of Parking & Transportation submitted an action plan which focused on continued customer service training for all employees with special focus on: customer service clerks, dispatchers, enforcement officers, visitor lot attendants and transit operators and operations. Measure of success was decreased number of complaints in the next year’s survey. Another item planned was to develop comprehensive written standard operating procedures for office and field operations.