Georgia Tech, Auxiliary Services, 2003 Action Plans (Bookstore)
Georgia Institute of Technology. Office of Assessment
Georgia Institute of Technology. Auxiliary Services
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Bookstore successes are: professionalism of staff, level of customer service received, ability of staff to answer questions, maintenance and upkeep of facilities, speed of checkout lines, and operating hours. Challenges are: timeliness of textbooks, availability of textbooks, and responsiveness of staff to special orders/requests.