Georgia Tech, Auxiliary Services, 2003 Action Plans (BuzzCard)
Georgia Institute of Technology. Office of Assessment
Georgia Institute of Technology. Auxiliary Services
MetadataShow full item record
FY 2003 Survey Results: Ratings were given for customer service, ability of staff to answer questions, and overall satisfaction with department. The BuzzCard Center received the highest overall ranking of any auxiliary services department. Innovations were: Value Transfer Stations and Web site. Goals: maintain high level of customer service, activate on-line account management tools in January 2004, expand BuzzCard Account acceptance, and conduct faculty/staff marketing campaign.