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    • ERL08. Day 2
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    • Electronic Resources and Libraries Conference (3rd – Atlanta - 2008)
    • ERL08. Day 2
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    User-Centered Technical Support of E-resources

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    user_centered_technical_support.pdf (1.440Mb)
    task_handout.pdf (33.90Kb)
    tools_handout.pdf (45.04Kb)
    wessel-thur-3_00.mp4 (100.3Mb)
    user_centered_technical_support.ppt (3.773Mb)
    Date
    2008-03-20
    Author
    Wessel, Sarah E.
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    Abstract
    Technical support requires many areas of the library to communicate and collaborate to ensure the best resolution to the users' needs and their effective use of electronic resources. Organizational structure and procedures facilitate effective technical support. This session will discuss guidelines for establishing effective technical support for your library’s eResources.
    URI
    http://hdl.handle.net/1853/20872
    Collections
    • ERL08. Day 2 [19]
    • 2008 Electronic Resources and Libraries Conference [39]

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