Browsing School of Industrial and Systems Engineering Distinguished Lecture Series by Subject "Call centers"

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Service Engineering: Data-Based Science in Support of Service Management, or Empirical Adventures in Call Centers and Hospitals

Mandelbaum, Avishai (Georgia Institute of Technology, 2011-02-24)

Synopsis: In this lecture, Dr. Mandelbaum will describe examples of complex service operations for which data-based simple models have been found useful, which he refers to as "Simple Models at the Service of ...