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Contextual Inquiry of a 50 Aircraft Regional Airline Systems Operation Center
(Georgia Institute of Technology, 2007-02)
A contextual inquiry was conducted at the Systems Operations Control (SOC) of a regional
airline with approximately 50 aircraft from the 8th-11th of November 2006. A total of 35
hours of direct observation were conducted ...
Contextual Inquiry of a Major US Airline Systems Operation Center
(Georgia Institute of Technology, 2007-01)
A contextual inquiry was conducted at the airline’s Systems Operations Control (SOC)
from the 13-15th of November 2006. A total of 26 hours of direct observation were conducted
with various members of the SOC Staff ...