The new demand-driven post-occupancy evaluation

Abstract

Post-Occupancy Evaluation (POE) has become increasingly accepted and influential among client organizations responsible for large building management and construction programs. Managers and administrators look to POE to provide answers to important facilities questions. This increased focus on decision-making has resulted in a number of changes to the way in which POEs are conducted, including changes in the relationship between evaluator and client, the range of issues addressed, and the salience of certain methodological concerns. These issues are considered in light of current uses for POE information and some strategic choices faced by evaluators and clients.