The Access Services Conference is an opportunity for individuals working in all areas of Access Services in Libraries to gather information and communicate with other professionals about Circulation, Reserves, Interlibrary Loan, Student Worker Management, Security, and other topics of interest.

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Recent Submissions

  • Creating Customer Service Training for the Academic Library 

    McInerney, Molly; Mlady, Grace; Rodrigues, Maria (Georgia Institute of Technology, 2015-11)
    Academic libraries serve patrons with various needs and position themselves as trusted partners across the campus community. To understand how each staff-patron interaction develops the image our users have of us, the MIT ...
  • Superior Customer Service@ the Library: Refreshed, Renewed and Restored 

    Hargett, Dorothy (Georgia Institute of Technology, 2015-11)
    Let’s get radical about Customer Service at the Library. “When a customer has a bad experience, they tell 10 people. When they have a good experience, they tell two.” Experience a renewal of ideas, and a refreshingly ...
  • Layer-By-Layer: Building a 3D Printing Service from the Ground Up 

    Calderwood, Jessica; Teetor, Travis S. (Georgia Institute of Technology, 2015-11)
    Low-cost consumer 3D printing has strong potential to advance academic research and improve education across all disciplines. Libraries, particularly staff in access services, are uniquely positioned to provide this service. ...
  • Finding a Seat at the Table: What Access Services Brings to the Changing Models of Collection Development 

    Melvin, Joyce; Straatmann, Michael (Georgia Institute of Technology, 2015-11)
    In recent years, the Access Services Department at the University of Nebraska Lincoln Libraries has been instrumental in developing new models of collection development. Historically, the exclusive domain of Technical or ...
  • Access Services 2020 : Envisioning the Future of Access Services 

    Batchelor, Michelle (Georgia Institute of Technology, 2015-11)
    The library community of the present is completely obsessed with the future. This isn't surprising; it's clear that society and technology are changing together in ways that will transform libraries dramatically over the ...
  • A Winning Combination: Gamification and Student Employee Training 

    Copenhaver, Kim; Pritchard, Liz; Tanquary, Julia (Georgia Institute of Technology, 2015-11)
    Engage student employees and revolutionize public services training using the principles of gamification! For the Eckerd College Library, gamification of the library student employee training program has served as a low ...
  • Training Staff Where They Are: Using a Blend of Teaching and Assessment Methods 

    Watmough, Katherine (Georgia Institute of Technology, 2015-11)
    Ongoing training for staff in Access Services is difficult, especially when you have seasonal, part-time workers, 2 libraries and shift work hours in an environment where service points must be covered during operational ...
  • Technology Lending: The Wave of the Future 

    Hollandsworth, Bobby; Thomas, Cassie (Georgia Institute of Technology, 2015-11)
    Technology lending – digital cameras, camcorders, iPads, even Playstation 4s – is becoming an important part of Access Services. In the spring of 2012 a conscious decision was made to ramp up the technology the Clemson ...
  • Jumping Over the Desk: Active Outreach to Increase Student Engagement 

    Femenella, Donna; Paredes-Herrera, Andrea (Georgia Institute of Technology, 2015-11)
    The Access Services department at American University Library has taken a novel approach to promoting our services and events. Rather than relying on larger institutional or library wide marketing efforts, we’ve founded a ...
  • Reorganization and ILL : Supporting Staff Through Growth and Transition 

    Abashian, Nancy; Perez, Melissa (Georgia Institute of Technology, 2015-11)
    Interlibrary loan services at Binghamton University were always good-in a run of the mill sort of way. A shift in organization and the addition of a new Resource Sharing Coordinator Librarian illuminated several areas with ...
  • Re-thinking Access Polices & Service Image on an Open Campus 

    Graves, Jeremiah (Georgia Institute of Technology, 2015-11)
    The culture of MIT places a high value on openness and collaboration. Access to the MIT Libraries must therefore balance the Libraries’ core mission to support the advancement of learning and research with MIT’s culture ...
  • Opening Course Reserves: One Year Later 

    O'Brien, Elizabeth; Rudin, Lola; Sgro, Adriana (Georgia Institute of Technology, 2015-11)
    UTSC Library introduced a self-service model for course reserves in September 2014. We presented “Changing Time, Changing Needs: Opening Course Reserves” at the Access Services Conference in 2014. We discussed our project ...
  • Linking Arms Around Students in Crisis: Connecting with Campus Safety Units 

    Aagard, Mary C. (Georgia Institute of Technology, 2015-11)
    Public services staff encounter students in different ways than their professors. It is a unique position to offer assistance to students exhibiting crisis related symptoms in the library. We have all witnessed our fair ...
  • License to ILL: Interlibrary Loan and Course Reserve Services Support the University Mission to Reduce Costs for Students 

    Riha, Emily; Stegeman, Danika (Georgia Institute of Technology, 2015-11)
    Each semester students inundate academic interlibrary loan (ILL) units with requests to borrow required course materials. Historically these were cancelled by ILL borrowing offices due to high demand, short loan periods ...
  • If You Don’t Know, Ask!: Using Student Feedback to Direct Redefinition of Library Spaces 

    Carpenter, Kell; Harris, Jenny (Georgia Institute of Technology, 2015-11)
    Have you ever wondered what your patrons were thinking about your library? Here's what happened when the Russell Library at Georgia College decided to ask students what they thought about -and wanted from- their library's ...
  • Mashing Up Data to Demystify User Behavior: A Collaborative Exploration 

    Garskof, Jeremy; Ciocco, Ronalee (Georgia Institute of Technology, 2015-11)
    Data collection in libraries is pervasive. How should the data be interpreted and who should do it? Learn how librarians at Gettysburg College engaged in collaborative interpretation to analyze interlibrary loan transactions, ...
  • Access Services Beyond the Library: Building Relationships to Improve User Services and Expand the Library’s Footprint on Campus 

    Fones, Joey; Kelshian, Rob (Georgia Institute of Technology, 2015-11)
    This presentation will explore efforts to build community partnerships that have allowed the AU Library to improve communications, marketing/outreach, and bring in new resources to benefit our users and increase the library's ...
  • E-Book Reserve Service; Suggestions For a Best Practice 

    Bae, Seangill Peter (Georgia Institute of Technology, 2015-11)
    E-Books and use of E-Books for the library reserve services is not always straightforward and most of our users are not aware of the reality of E-Books we purchase. This presentation will try to find a best way to manage ...
  • Blurred Lines: Guiding Library Stakeholders toward a Shared Vision of the Library 

    O'Brien Dermott, Maureen; Arndt, Theresa (Georgia Institute of Technology, 2015-11)
    Libraries are relying less on local ownership and increasingly on new models of instant access through unmediated ILL, pay-per-view services, demand-driven acquisitions, and shared collections, blurring lines between access ...
  • Building a Joint High Density Remote Storage Facility: a Public and Private Collaboration 

    Boucher, Amy; Richardson, Stella (Georgia Institute of Technology, 2015-11)
    Building and filling a high density storage facility is major undertaking for any institution, but even more so when it is a joint endeavor between a private and a public institution. The presenters will outline the complex ...

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