Now showing items 1-12 of 12

    • Creating a Stir: Using Gimlet Desk Statistics in your Library 

      Rosen, Rhonda; Mendoza, Rose Marie; Brecht, Cynthia (Georgia Institute of Technology, 2012-11)
      The Access Services Department in the William Hannon Library at Loyola Marymount University currently uses “Gimlet” to record statistics on all encounters at its Public Services units. In August of 2009, the William H. ...
    • The Customer Comes First: Implementing a Customer Service Program at the University of Minnesota, Twin Cities Libraries 

      Bayer, Jerrie L.; Llewellyn, Steve (Georgia Institute of Technology, 2010-11)
      Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment, a high standard of service, and receive equitable ...
    • Customizing Services for Millennium Generation Students 

      Bright, Kawanna; Chang, Amy (Georgia Institute of Technology, 2011-11)
      This presentation will address how academic libraries are re-engineering access services in response to our Millennium generation students, the challenges of filling the current needs while managing the changing needs that ...
    • Help, the Computer Says It's on the Shelf?! : Stacks Maintenance 

      Jones, Michele J.; McGlynn, Megan; Meek, Noah (Georgia Institute of Technology, 2010-11)
      This panel will discuss our various methods of stacks maintenance. The Harlan Hatcher Graduate Library collection has over one and a half million volumes, which grows weekly. The importance of keeping the stacks orderly ...
    • Providing an A+ Service to Our Customers 

      Yang, Zheng Ye (Lan) (Georgia Institute of Technology, 2012-11)
      Document delivery, resource sharing is a must have service for today’s academic library customers, are we meeting our users’ needs? An assessment from a US flagship academic library.
    • QR Codes in Libraries: An Overdue Discussion 

      Hannan, Khyle (Georgia Institute of Technology, 2011-11)
      Libraries around the country have two things in common; struggling to keep pace with ever changing technology and constantly trying to provide services patron's want with limited resources. In this session I will facilitate ...
    • The Service Excellence Initiative: A New Approach to Customer Service 

      Ryckman, Eileen; Caesar, Deborah; Rupp, Eric; Sweetman, Kimberly (Georgia Institute of Technology, 2010-11)
      With the pressures of changing technologies and patron expectations the need to stay viable as a service provider is impacting even Academic libraries who have traditionally had a built in patron base. Aware of these ...
    • Splitting Up Circulation - Maximizing the customer and employee satisfaction 

      Chaffin, Ted; Schoonover, Dan (Georgia Institute of Technology, 2011-11)
      Learn how the Florida State University Libraries have broken apart a formerly large scale traditional model of Access Services into it's distinct components, and how this has increased productivity, reduced staffing, ...
    • Take back the library!: Managing student unrest in the library 

      Lawson, Nicole; Troy, Sarah (Georgia Institute of Technology, 2011-11)
      In the fall of 2009 major cuts in state funding prompted tuition increases of an unprecedented 30%. The same cuts forced the UC Santa Cruz Library to reduce open hours from 190 to 134 per week. With students feeling ...
    • Taking Stock Pays Dividends: A Painless Inventory will Promote the Library’s Image 

      Robinson, Shannon Marie (Georgia Institute of Technology, 2012-11)
      Collection development and staff time required for cataloging are major investments for any library. Conducting an inventory is a simple, cost-effective method of maximizing these investments while boosting public perception ...
    • Tapping into the User Experience: Simple Techniques to Learn about User Library Needs 

      Doshi, Ameet (Georgia Institute of Technology, 2010-11)
      Many libraries do not possess the resources to implement large-scale survey tools such as LibQUAL. However, it is still possible to assess user needs within a budget. During this presentation, Ameet will discuss simple ...
    • Training for Service 

      McGlynn, Megan; Arab, Sanam; Griffes, Stephen (Georgia Institute of Technology, 2012-11)
      Customer service skills don’t always come naturally, and consistent training for many employees can be a challenge. Find out how one library communicated service standards to a large group of employees, with tips on how ...