Now showing items 15-16 of 16

    • When Worlds Collide: Lessons Learned from Merging Two Key Service Points 

      Chimato, Mary Carmen; Reade, Tripp (Georgia Institute of Technology, 2009-11-13)
      In January 2007 the NCSU Libraries merged the circulation and reserves service points at the main circulation desk. This merger was part of the Libraries' ongoing assessment of its programs and services with the goal of ...
    • You Are Not Alone*: Managing Change in User/Access Services with Compassion and Commitment 

      Evangeliste, Mary; Furlong, Katherine; Dermott, Maureen O'Brien (Georgia Institute of Technology, 2009-11-12)
      In this panel presentation three managers of Access Services share the triumphs, disappointments and the "down right uncomfortable" work of transforming a user/access services department. Changes in the user/access service ...