Now showing items 9-16 of 16

    • Patron-to-Patron Lending 

      van Dyk, Gerrit (Georgia Institute of Technology, 2009-11-12)
      When a user can't find an item in our catalog they go to ILL. ILL then contacts various libraries to see if they would lend the item in question. What if ILL was able to also contact local users who have volunteered their ...
    • The Space Is a Service, Too : Library Commons & Access Services 

      Bennett, Charlie (Georgia Institute of Technology, 2009-11-12)
      What happens when an access services department has to run an information commons? This presentation will describe the transformation of the Georgia Tech Library's Circulation department when they became the service desk ...
    • Student Worker Management Panel Discussion 

      Hughes, Jennifer H.; Lewis, Michelle M.; Brown, Lee; Herfel, Stephanie Dawn (Georgia Institute of Technology, 2009-11-13)
      This panel discussion will focus on successful methods of managing student workers in an academic library. Jennifer Hughes, Head of Access Services, Michelle Lewis, Circulation Supervisor, and Lee Brown, Assistant ...
    • Training 2.0 

      Power, June L. (Georgia Institute of Technology, 2009-11-13)
      With less staff time and more things to do, providing consistent and thorough training is sometimes a challenge. In order to streamline training and provide for more effective communication among staff and student assistants, ...
    • Training Student Workers Panel Discussion 

      Higham, Krista; Sirotkin, Jennifer (Georgia Institute of Technology, 2009-11-12)
      This small panel discussion will focus on successful methods of training student workers. Krista Higham, Access Services Librarian at Millersville University will discuss "Customer Service Training for Student Employees". ...
    • A Vision of Access Services in the Open Library Environment (OLE) 

      Gardner, Judy (Georgia Institute of Technology, 2009-11-13)
      This program will present a scenario of access services in an open source academic library system with enterprise level connections. The Open Library Environment (OLE)'s design will be used as a model. OLE is an open ...
    • When Worlds Collide: Lessons Learned from Merging Two Key Service Points 

      Chimato, Mary Carmen; Reade, Tripp (Georgia Institute of Technology, 2009-11-13)
      In January 2007 the NCSU Libraries merged the circulation and reserves service points at the main circulation desk. This merger was part of the Libraries' ongoing assessment of its programs and services with the goal of ...
    • You Are Not Alone*: Managing Change in User/Access Services with Compassion and Commitment 

      Evangeliste, Mary; Furlong, Katherine; Dermott, Maureen O'Brien (Georgia Institute of Technology, 2009-11-12)
      In this panel presentation three managers of Access Services share the triumphs, disappointments and the "down right uncomfortable" work of transforming a user/access services department. Changes in the user/access service ...