• Access Services 2.0: Tools for the New Era 

      Shuping, Andrew D. (Georgia Institute of Technology, 2009-11-12)
      In the last five years the web has exploded with new tools and websites that innovative services and new ways to collaborate. Although many of these new sites gain mention for being used in public services, they can also ...
    • Give out Pickles: Customer Service Improvement 

      Summey, Terri (Georgia Institute of Technology, 2009-11-13)
      In our technological society, people are used to customizable services and quick access to information from a variety of sources. Library customers are why libraries exist and providing good service to customers is one ...