Now showing items 21-40 of 144

    • Access Services – It is All about PEOPLE! 

      Fu, Li; Shi, Jing (Georgia Institute of Technology, 2010-11)
      Access Services are people services. They are for the people, by the people and all about people. This presentation discusses one of the trends in library services that PEOPLE are the priority on top of everything else we ...
    • When Access Starts with Interlibrary Loan/Document Delivery 

      Harper, James B. (Georgia Institute of Technology, 2010-11)
      Interlibrary loan has evolved. We used to be a supplement to our collection – obtaining items too esoteric, odd, or granular to be considered for collection. Our service was slow, labor intensive and typically only available ...
    • Ending the Turf War: Circulation, Reference, and Instruction on One Team 

      Johnson, Ken; Jennings, Susan (Georgia Institute of Technology, 2010-11)
      In January 2008, the Belk Library and Information Commons at Appalachian State University combined the Access Services staff members of the Circulation and Lower Level Service Desk with the Reference and Instruction team ...
    • Access Services Innovative Management in the Changing Era 

      Davis, Dell M.; Chang, Amy (Georgia Institute of Technology, 2010-11)
      Among all the many challenges faced by managers of public service departments today, human resource management has been the key issue in the success of facilitating change and implementing new service endeavors. Today, ...
    • The Service Excellence Initiative: A New Approach to Customer Service 

      Ryckman, Eileen; Caesar, Deborah; Rupp, Eric; Sweetman, Kimberly (Georgia Institute of Technology, 2010-11)
      With the pressures of changing technologies and patron expectations the need to stay viable as a service provider is impacting even Academic libraries who have traditionally had a built in patron base. Aware of these ...
    • Electronic Reserves: Change is Our Constant Companion 

      Batchelor, Michelle; Frederiksen, Linda (Georgia Institute of Technology, 2010-11)
      Long a core activity in academic access services units, library reserves are currently undergoing a major paradigm shift in philosophy, function and task. Moving from place-bound print and audiovisual collections to ...
    • The Customer Comes First: Implementing a Customer Service Program at the University of Minnesota, Twin Cities Libraries 

      Bayer, Jerrie L.; Llewellyn, Steve (Georgia Institute of Technology, 2010-11)
      Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment, a high standard of service, and receive equitable ...
    • Training Student Workers in a Two Year College 

      Maguire, Helen; Regan, Gerry; Muto, Bob (Georgia Institute of Technology, 2010-11)
    • Selecting, implementing, and using RFID in an academic library 

      Downey, Catherine Jannik (Georgia Institute of Technology, 2010-11)
      Georgia Gwinnett College (GGC) Library has decided to use radio frequency identification (RFID) to secure and inventory its collection in its new building opening Fall 2010. This presentation will cover how and why that ...
    • Inventory: Taking Stock of Your Collection 

      Greenwood, Judy (Georgia Institute of Technology, 2010-11)
      Conducting an inventory is something that many libraries discuss but seldom act upon. The decision to conduct an inventory is one that is cannot be made lightly. Typically, it is user complaints that prompt us to consider ...
    • Help, the Computer Says It's on the Shelf?! : Stacks Maintenance 

      Jones, Michele J.; McGlynn, Megan; Meek, Noah (Georgia Institute of Technology, 2010-11)
      This panel will discuss our various methods of stacks maintenance. The Harlan Hatcher Graduate Library collection has over one and a half million volumes, which grows weekly. The importance of keeping the stacks orderly ...
    • Tapping into the User Experience: Simple Techniques to Learn about User Library Needs 

      Doshi, Ameet (Georgia Institute of Technology, 2010-11)
      Many libraries do not possess the resources to implement large-scale survey tools such as LibQUAL. However, it is still possible to assess user needs within a budget. During this presentation, Ameet will discuss simple ...
    • III, Eres, and Ares: A Reserves Comparison 

      Power, June L. (Georgia Institute of Technology, 2010-11)
      A comparison of the pros and cons of three different reserves systems - Innovative's Millennium software, Docutek's Eres, and Atlas Systems Ares - as implemented at the University of North Carolina at Pembroke.
    • How May I Help You? The Semiotics of Superior Customer Support at the Library’s Service Desks 

      Pici, Frances Anne (Georgia Institute of Technology, 2010-11)
      Semiotics is a method of inquiry that studies how human beings represent the world through a system of signs. The fundamental premise of semiotics is that all human communication and interaction is composed of signs and ...
    • Change is the new normal: Access Services in a new Public Services paradigm 

      Troy, Sarah; Lawson, Nicole (Georgia Institute of Technology, 2011-11)
      At the University of California, Santa Cruz, Access Services has a reputation for testing new ideas and eagerly embracing change. Recently we began making plans to create a single desk for providing both Access and Research ...
    • Privacy and Confidentiality: using scenarios to teach your staff about patrons rights 

      Snowman, Ann (Georgia Institute of Technology, 2011-11)
      Patron privacy is governed by administrative policy, federal and state laws, and professional ethics whose application can be nuanced and complex. Using real world scenarios to help staff understand is an approach that ...
    • Take back the library!: Managing student unrest in the library 

      Lawson, Nicole; Troy, Sarah (Georgia Institute of Technology, 2011-11)
      In the fall of 2009 major cuts in state funding prompted tuition increases of an unprecedented 30%. The same cuts forced the UC Santa Cruz Library to reduce open hours from 190 to 134 per week. With students feeling ...
    • Connecting Staff Skills to Performance Reviews 

      Smith, Dennis J. (Georgia Institute of Technology, 2011-11)
      Describes the efforts of USF Library to develop lists of Core Competencies for staff. The project grew into developing core competencies and relating these to performance evaluations. Relates the successes and challenges ...
    • Splitting Up Circulation - Maximizing the customer and employee satisfaction 

      Chaffin, Ted; Schoonover, Dan (Georgia Institute of Technology, 2011-11)
      Learn how the Florida State University Libraries have broken apart a formerly large scale traditional model of Access Services into it's distinct components, and how this has increased productivity, reduced staffing, ...
    • Customizing Services for Millennium Generation Students 

      Bright, Kawanna; Chang, Amy (Georgia Institute of Technology, 2011-11)
      This presentation will address how academic libraries are re-engineering access services in response to our Millennium generation students, the challenges of filling the current needs while managing the changing needs that ...