Now showing items 34-53 of 144

    • The Dark Side of Being the Boss 

      Scalf, Heather (Georgia Institute of Technology, 2013-11)
      With change as a constant in libraries, we are all challenged to come up with effective ways to coach and develop our staff to ensure continued success. Using operant conditioning techniques, such as behavior modification, ...
    • Data Wrangling and Visualization in Access Services 

      Kohler, Ellie (Georgia Institute of Technology, 2017-11-17)
      From circulation and course reserves to interlibrary loan requests, service statistics, and gate counts, Access Services collects data from several different points, using various methods. But what do we do with all that ...
    • Developing a Space Plan for an Academic Library (Or how we stopped putting out fires and came to be strategic in our space decisions) 

      Strittmatter, Connie (Georgia Institute of Technology, 2014-11)
      One of the struggles academic libraries face is competing demands for library space. This presentation will discuss the process used by Montana State University Library for designing a library space plan. The program will ...
    • Document Delivery, Resource Sharing, A New Staff Hope: They Can Do It All 

      Yang, Zheng Ye (Lan) (Georgia Institute of Technology, 2016-11-17)
      Texas A&M University Libraries’ Document Delivery Services is responsible for interlibrary loan and in-house document delivery services for our campus of 56,000 customers. A team of 10 FTE staff members, including the ...
    • Documents...We Want 'Em Rushed and Readable 

      Maresco, Tina; Dermott, Maureen O'Brien (Georgia Institute of Technology, 2009-11-12)
      With budgets shrinking and subscription prices rising, the philosophy of "just in time" seems to be gaining on that of "just in case". Resource sharing is an increasingly crucial adjunct to a library's collection. Like ...
    • E-Book Reserve Service; Suggestions For a Best Practice 

      Bae, Seangill Peter (Georgia Institute of Technology, 2015-11)
      E-Books and use of E-Books for the library reserve services is not always straightforward and most of our users are not aware of the reality of E-Books we purchase. This presentation will try to find a best way to manage ...
    • e-ILL: Exploring the Next Generation of e-Services for Resource Sharing 

      Weible, Cherie; Sullivan, Helen (Georgia Institute of Technology, 2011-11)
      Access to library materials means more than access to print materials! This session explores the current and potential role of e-readers within Access Services in academic libraries. Is you library providing access to ...
    • Electronic Reserves: Are they worth it? 

      McDonough, Paul; Hill, Nicola (Georgia Institute of Technology, 2013-11)
      Instructors at our university often request electronic copies of texts rather than print, claiming that students prefer the advantages of electronic access. In the 2012 fiscal year, the acquisitions department at our ...
    • Electronic Reserves: Change is Our Constant Companion 

      Batchelor, Michelle; Frederiksen, Linda (Georgia Institute of Technology, 2010-11)
      Long a core activity in academic access services units, library reserves are currently undergoing a major paradigm shift in philosophy, function and task. Moving from place-bound print and audiovisual collections to ...
    • Emergency Preparedness: The MIT Libraries' Response in the Wake of the Boston Marathon Bombing 

      Graves, Jeremiah (Georgia Institute of Technology, 2014-11)
      This presentation details the emergency planning efforts of the MIT Libraries to ensure the safety of our community in the wake of the Boston Marathon Bombings.
    • Ending the Turf War: Circulation, Reference, and Instruction on One Team 

      Johnson, Ken; Jennings, Susan (Georgia Institute of Technology, 2010-11)
      In January 2008, the Belk Library and Information Commons at Appalachian State University combined the Access Services staff members of the Circulation and Lower Level Service Desk with the Reference and Instruction team ...
    • Facilitating to Move Access Services Forward – Techniques for Engaging Staff 

      de Jong, C. J. (Georgia Institute of Technology, 2012-11)
      Join this session to learn facilitation techniques to engage your staff in Access; learn methods to get feedback from those who sit quietly in meetings, make discussions fun and productive, and discover new opportunities.
    • Finding a Seat at the Table: What Access Services Brings to the Changing Models of Collection Development 

      Melvin, Joyce; Straatmann, Michael (Georgia Institute of Technology, 2015-11)
      In recent years, the Access Services Department at the University of Nebraska Lincoln Libraries has been instrumental in developing new models of collection development. Historically, the exclusive domain of Technical or ...
    • Food Writing, Tarantulas and the Paperless Classroom: Yale's iPad Experiment 

      Warren, Brad; Regan, Matthew (Georgia Institute of Technology, 2012-11)
      This presentation will discuss the evolution of Yale’s iPad experiment.  Presenters will discuss the history of the initiative, the unique challenges of collaboration for both IT and Access Services professionals, and ...
    • From the Bulletin Board to Blackboard : Online Tools for Student Management 

      Rudd, Amanda; Hickey, Shane (Georgia Institute of Technology, 2013-11)
      To accommodate the increasingly hectic lives of student workers, Lauinger Library’s Access Services Department explored ideas that would both empower our student employees and better optimize their work performance. Through ...
    • A Funny Thing Happened On The Way To Information Desk Training: What We Learned From Ref Analytics Implementation And Use 

      Beck, Susan; Covarrubias-Chavarria, Mary (Georgia Institute of Technology, 2013-11)
      In spring 2013 the NMSU Library began using Ref Analytics from Springshare as its reference statistical package. All five Library service desks participated in the new system’s implementation. Two of these, the circulation ...
    • Future of Access Services 

      Dawes, Trevor A. (Georgia Institute of Technology, 2014-11)
      The future and trends for access services and the impact on libraries.
    • Getting the Word Out: Developing a Marketing Plan for Access Services 

      Venner, Mary Ann (Georgia Institute of Technology, 2014-11)
      This presentation will examine how the Head of Access Services at the University of North Texas Libraries developed a marketing plan to increase awareness of services offered by the department.
    • Give out Pickles: Customer Service Improvement 

      Summey, Terri (Georgia Institute of Technology, 2009-11-13)
      In our technological society, people are used to customizable services and quick access to information from a variety of sources. Library customers are why libraries exist and providing good service to customers is one ...
    • Give the Patrons What They Want – Even If You Don’t Have It Yet! 

      Hoffman, Ashley; Guimaraes, Ana (Georgia Institute of Technology, 2013-11)
      In the fall of 2012 the Sturgis Library began investigating new collection development methods for serving the needs of students and faculty at Kennesaw State University (KSU), with the intent to enhance both collection ...