Now showing items 45-64 of 124

    • Getting the Word Out: Developing a Marketing Plan for Access Services 

      Venner, Mary Ann (Georgia Institute of Technology, 2014-11)
      This presentation will examine how the Head of Access Services at the University of North Texas Libraries developed a marketing plan to increase awareness of services offered by the department.
    • Give out Pickles: Customer Service Improvement 

      Summey, Terri (Georgia Institute of Technology, 2009-11-13)
      In our technological society, people are used to customizable services and quick access to information from a variety of sources. Library customers are why libraries exist and providing good service to customers is one ...
    • Give the Patrons What They Want – Even If You Don’t Have It Yet! 

      Hoffman, Ashley; Guimaraes, Ana (Georgia Institute of Technology, 2013-11)
      In the fall of 2012 the Sturgis Library began investigating new collection development methods for serving the needs of students and faculty at Kennesaw State University (KSU), with the intent to enhance both collection ...
    • Help, the Computer Says It's on the Shelf?! : Stacks Maintenance 

      Jones, Michele J.; McGlynn, Megan; Meek, Noah (Georgia Institute of Technology, 2010-11)
      This panel will discuss our various methods of stacks maintenance. The Harlan Hatcher Graduate Library collection has over one and a half million volumes, which grows weekly. The importance of keeping the stacks orderly ...
    • Herding Cats or Time Management Techniques for Access Services Librarians 

      Morrison, Ray L. (Georgia Institute of Technology, 2013-11)
      Trying to take on all the responsibilities that Access Services Librarians face each day can be as difficult as herding cats. Not only do these librarians handle circulation and reserve responsibilities, they also are ...
    • How May I Help You? The Semiotics of Superior Customer Support at the Library’s Service Desks 

      Pici, Frances Anne (Georgia Institute of Technology, 2010-11)
      Semiotics is a method of inquiry that studies how human beings represent the world through a system of signs. The fundamental premise of semiotics is that all human communication and interaction is composed of signs and ...
    • Human Touch - The Only Stability in the Ever-Changing 'iWorld': Cherishing Customer Service 

      Chakraborty, Mou; Payne, Sharon (Georgia Institute of Technology, 2009-11-12)
      Access Services has evolved through a variety of changes over the last few years. The Circulation Desk is a lot more than just a place for 'checking out books,' ─ to a large extent becoming the face of the library. The ...
    • If Not in School, Then How? Education, Training, and Career Development of Academic Access Services Librarians 

      Krasulski, Michael J. (Georgia Institute of Technology, 2012-11)
      Access services is not taught in library. How, then, do future access services practitioners learn their craft? This presentation will answer this fundamental question, report preliminary survey data that looked at the ...
    • If You Don’t Know, Ask!: Using Student Feedback to Direct Redefinition of Library Spaces 

      Carpenter, Kell; Harris, Jenny (Georgia Institute of Technology, 2015-11)
      Have you ever wondered what your patrons were thinking about your library? Here's what happened when the Russell Library at Georgia College decided to ask students what they thought about -and wanted from- their library's ...
    • III, Eres, and Ares: A Reserves Comparison 

      Power, June L. (Georgia Institute of Technology, 2010-11)
      A comparison of the pros and cons of three different reserves systems - Innovative's Millennium software, Docutek's Eres, and Atlas Systems Ares - as implemented at the University of North Carolina at Pembroke.
    • ILL Assessment: It’s Really Not That Hard 

      Atwater-Singer, Meg (Georgia Institute of Technology, 2012-11)
      This session will describe the assessment process undertaken at the University of Evansville to determine patron satisfaction with ILL. Overall, patrons were very satisfied but offered concrete ways to improve the ILL ...
    • The implementation of SIPX as an e-Reserve Platform 

      Welch, Lavinia (Georgia Institute of Technology, 2013-11)
      This presentation will follow the California Institute of the Arts (CalArts) Library Access Services Department as it becomes one of the first institutions to implement SIPX for use as an e-Reserve platform. SIPX, developed ...
    • Implementing Lean Principles: An Adventure in Work Flow Design 

      Reade, Tripp; Kress, Nancy (Georgia Institute of Technology, 2012-11)
      First used to describe Toyota’s business practice in the late 1980s, lean has come to be applied to services as well as production.  During 2012, the Access & Delivery Services Department at NCSU Libraries decided to apply ...
    • Inventory: Taking Stock of Your Collection 

      Greenwood, Judy (Georgia Institute of Technology, 2010-11)
      Conducting an inventory is something that many libraries discuss but seldom act upon. The decision to conduct an inventory is one that is cannot be made lightly. Typically, it is user complaints that prompt us to consider ...
    • Jumping Over the Desk: Active Outreach to Increase Student Engagement 

      Femenella, Donna; Paredes-Herrera, Andrea (Georgia Institute of Technology, 2015-11)
      The Access Services department at American University Library has taken a novel approach to promoting our services and events. Rather than relying on larger institutional or library wide marketing efforts, we’ve founded a ...
    • Just Because It’s Called Access Services Doesn’t Mean They Can Access It! What Usability Testing of Library Systems Reveals About Access Services Websites 

      Wilcox, Wendy (Georgia Institute of Technology, 2012-11)
      At Cornell University Library (CUL) the majority of tests conducted by the CUL Usability Group focus on assessing student interaction with research-related systems (finding books in the catalog, locating articles, etc.), ...
    • Keeping Anarchy at Bay: Lessons in Flexible Security 

      Ayala-Schueneman, Maria de Jesus (Georgia Institute of Technology, 2011-11)
      This presentation will explore security issues at a medium-sized university library (about 1.2 million items of all kinds and 6500 students) over a period of 30 years. Beginning with very little security, the Jernigan ...
    • A Large, Multi-campus, Academic Library With a Floating Collection 

      Coopey, Barbara (Georgia Institute of Technology, 2014-11)
      This session will describe a floating collection operating across 19 campus libraries of a large, multi-campus, academic library. A floating collection is a group of items that are housed at whichever library most recently ...
    • Layer-By-Layer: Building a 3D Printing Service from the Ground Up 

      Calderwood, Jessica; Teetor, Travis S. (Georgia Institute of Technology, 2015-11)
      Low-cost consumer 3D printing has strong potential to advance academic research and improve education across all disciplines. Libraries, particularly staff in access services, are uniquely positioned to provide this service. ...
    • Leading with Care 

      Wilberton, Ann (Georgia Institute of Technology, 2012-11)
      Learn how emotional intelligence impacts your ability to lead and manage.  Participants will learn techniques that address specific areas of emotional intelligence such as self-awareness, managing your emotions, motivation, ...