Now showing items 81-100 of 144

    • Making Change, Increasing Value: Reorganizing Your Access Services Department 

      Greenwell, Paula; Hackman, Timothy; Spring, James; Thompson, Hilary (Georgia Institute of Technology, 2016-11-18)
      In 2015 the department of Resource Sharing & Access Services at the University of Maryland Libraries undertook a major reorganization with the goals of increasing efficiency, staff engagement, and user satisfaction. Seeking ...
    • Mapping, Managing and Improving Staff Performance in Access Services 

      Harris, Colleen S. (Georgia Institute of Technology, 2010-11)
      Libraries are places of constant change in workflow, services, and user expectations, and these changes often impact the public service departments most. Incoming managers are often tasked with assessing the issues plaguing ...
    • Mashing Up Data to Demystify User Behavior: A Collaborative Exploration 

      Garskof, Jeremy; Ciocco, Ronalee (Georgia Institute of Technology, 2015-11)
      Data collection in libraries is pervasive. How should the data be interpreted and who should do it? Learn how librarians at Gettysburg College engaged in collaborative interpretation to analyze interlibrary loan transactions, ...
    • Masters of Disasters: Planning, Recovering and Rebuilding for Resilience 

      Pierard, Cindy; Thoulag, Jean (Georgia Institute of Technology, 2016-11-17)
      Many libraries hope to avoid emergencies or disasters. Few succeed. The literature shows that far too few libraries have a disaster plan in place or staff prepared to carry it out. The presenters, each of whose libraries ...
    • Mix, Match, Slice, and Dice : Using ILL-ish and use data to inform collection development 

      Higham, Krista; Anderson, Scott (Georgia Institute of Technology, 2012-11)
      Using available statistics, learn how Millersville University Library is attempting to pull all this information together to improve ILL operations and shape PDA related activities.  Data is being compiled to inform mediated ...
    • Moving Mountains: Migrating a Consortium to a New Integrated Library System 

      Blalock, Molly; Dorhofer, Bronwyn; Masland, Turner; Arnold, Anya (Georgia Institute of Technology, 2014-11)
      Migrating to a new Integrated Library System (ILS) is a challenge for any library. Moving 37 libraries seems next to impossible. In this session we will offer tips and best practices for migrating to a new ILS: Preparing ...
    • OERs and Open Textbooks on the Access Services Horizon 

      Taylor, Tucker; Gallant, Jeff (Georgia Institute of Technology, 2014-11)
      Jeff and Tucky will discuss how OERs and open textbooks could enhance traditional Access Services issues, what OER creators and providers will need to do in order to include libraries in their efforts, and discuss examples ...
    • Off site storage solutions at Duke and Wake Forest 

      Lock, Mary Beth; Tillman, Marvin (Georgia Institute of Technology, 2011-11)
      This session will describe how off site storage facilities can help solve space issues in library buildings, and bring greater service to your users.
    • On the Fly: Assessing the Success of an Interlibrary Loan Operation’s Buy Not Borrow Program 

      McHone-Chase, Sarah (Georgia Institute of Technology, 2014-11)
      This presentation will examine the Buy Not Borrow program of Northern Illinois University and discuss the ways in which the program has been a success.
    • Opening Course Reserves: One Year Later 

      O'Brien, Elizabeth; Rudin, Lola; Sgro, Adriana (Georgia Institute of Technology, 2015-11)
      UTSC Library introduced a self-service model for course reserves in September 2014. We presented “Changing Time, Changing Needs: Opening Course Reserves” at the Access Services Conference in 2014. We discussed our project ...
    • Orienting Access Services Staff to Library Service Points 

      Withers, Rob (Georgia Institute of Technology, 2014-11)
      Access Services staff may lack opportunities to understand how other areas of the library operate. This session details one library's experience in developing a program to systematically expose its staff to other areas of ...
    • Patron Driven Access Services 

      Griffes, Steve (Georgia Institute of Technology, 2014-11)
      We've all heard of Patron Driven Acquisitions, but what about Patron Driven Access Services in an academic library? Attendees will learn easy techniques that Access Services staff can use to collaborate with student groups ...
    • Patron-to-Patron Lending 

      van Dyk, Gerrit (Georgia Institute of Technology, 2009-11-12)
      When a user can't find an item in our catalog they go to ILL. ILL then contacts various libraries to see if they would lend the item in question. What if ILL was able to also contact local users who have volunteered their ...
    • PB(L) & Student Workers: Or, How we Harnessed the Power of Students to Promote Progress and Try New Things 

      Birt Flegal, Kayla (Georgia Institute of Technology, 2016-11-17)
      By utilizing a project-based learning (PBL) technique with our student workers, our library has improved the organization, presentation, and management of our collection, while also exploring new ways to promote our ...
    • Privacy and Confidentiality: using scenarios to teach your staff about patrons rights 

      Snowman, Ann (Georgia Institute of Technology, 2011-11)
      Patron privacy is governed by administrative policy, federal and state laws, and professional ethics whose application can be nuanced and complex. Using real world scenarios to help staff understand is an approach that ...
    • Providing an A+ Service to Our Customers 

      Yang, Zheng Ye (Lan) (Georgia Institute of Technology, 2012-11)
      Document delivery, resource sharing is a must have service for today’s academic library customers, are we meeting our users’ needs? An assessment from a US flagship academic library.
    • Publishing in Access Services (or How Can I Keep Working This Hard and Make Tenure?) 

      Sharpe, Paul (Georgia Institute of Technology, 2014-11)
      Publishing is hard work. Access services is hard work. You'd think doing both was impossible, but it's actually quite manageable. Listen as one of your own discusses his path from intimidated newbie to journal editor, ...
    • QR Codes in Libraries: An Overdue Discussion 

      Hannan, Khyle (Georgia Institute of Technology, 2011-11)
      Libraries around the country have two things in common; struggling to keep pace with ever changing technology and constantly trying to provide services patron's want with limited resources. In this session I will facilitate ...
    • Re-thinking Access Polices & Service Image on an Open Campus 

      Graves, Jeremiah (Georgia Institute of Technology, 2015-11)
      The culture of MIT places a high value on openness and collaboration. Access to the MIT Libraries must therefore balance the Libraries’ core mission to support the advancement of learning and research with MIT’s culture ...
    • Re-thinking Customer Service Training: A Curricular Solution to a Familiar Problem 

      Epps, Sharon; Sayles, Sheridan; Kidd, Judi; Negro, Toni (Georgia Institute of Technology, 2014-11)
      The University of Maryland Libraries took on the challenging task of creating a customer service training curriculum for all staff working at public service points by offering an online course complete with digital badges, ...