• Patron-to-Patron Lending 

      van Dyk, Gerrit (Georgia Institute of Technology, 2009-11-12)
      When a user can't find an item in our catalog they go to ILL. ILL then contacts various libraries to see if they would lend the item in question. What if ILL was able to also contact local users who have volunteered their ...
    • When Worlds Collide: Lessons Learned from Merging Two Key Service Points 

      Chimato, Mary Carmen; Reade, Tripp (Georgia Institute of Technology, 2009-11-13)
      In January 2007 the NCSU Libraries merged the circulation and reserves service points at the main circulation desk. This merger was part of the Libraries' ongoing assessment of its programs and services with the goal of ...