• Supply Chain Coordination for False Failure Returns (ed.1) 

      Ferguson, Mark E.; Guide, V. Daniel R., Jr.; Souza, Gilvan C. (Georgia Institute of Technology, 2004-09-14)
      False failure returns are products that are returned by consumers to retailers with no functional or cosmetic defect. The cost of a false failure return includes the processing actions of testing, refurbishing if necessary, ...