Now showing items 11-18 of 18

    • Selecting, implementing, and using RFID in an academic library 

      Downey, Catherine Jannik (Georgia Institute of Technology, 2010-11)
      Georgia Gwinnett College (GGC) Library has decided to use radio frequency identification (RFID) to secure and inventory its collection in its new building opening Fall 2010. This presentation will cover how and why that ...
    • The Service Excellence Initiative: A New Approach to Customer Service 

      Ryckman, Eileen; Caesar, Deborah; Rupp, Eric; Sweetman, Kimberly (Georgia Institute of Technology, 2010-11)
      With the pressures of changing technologies and patron expectations the need to stay viable as a service provider is impacting even Academic libraries who have traditionally had a built in patron base. Aware of these ...
    • Steal This Presentation! (Yale University Library's Experiment with E-Reserves and Copyright) 

      McCaslin, David (Georgia Institute of Technology, 2010-11)
      Prior to the 2009-2010 academic year, Yale University Library appointed a committee of Access Services Librarians and Managers to review then current e-reserve workflow and copyright guidelines in hopes a new workflow and ...
    • Tapping into the User Experience: Simple Techniques to Learn about User Library Needs 

      Doshi, Ameet (Georgia Institute of Technology, 2010-11)
      Many libraries do not possess the resources to implement large-scale survey tools such as LibQUAL. However, it is still possible to assess user needs within a budget. During this presentation, Ameet will discuss simple ...
    • Training Student Workers in a Two Year College 

      Maguire, Helen; Regan, Gerry; Muto, Bob (Georgia Institute of Technology, 2010-11)
    • Trust in ME: CBB Access Services Collaboration 

      Menchen, Margaret P.; Retelle, Julie (Georgia Institute of Technology, 2010-11)
      Colby, Bates and Bowdoin (CBB) College libraries have a thirty-year history of working closely with one another that has created an extraordinary level of mutual trust. In 2010 we completed a 3-year Mellon funded collections ...
    • When Access Starts with Interlibrary Loan/Document Delivery 

      Harper, James B. (Georgia Institute of Technology, 2010-11)
      Interlibrary loan has evolved. We used to be a supplement to our collection – obtaining items too esoteric, odd, or granular to be considered for collection. Our service was slow, labor intensive and typically only available ...
    • You want us to do what?: Practical, data driven planning and decision making for Access Services 

      Miller-Wells, John; Begay, Wendy; Huff-Eibl, Robyn (Georgia Institute of Technology, 2010-11)
      In this presentation, you will learn a methodology for collecting and analyzing customer comments and feedback from multiple data sources, and how the University of Arizona has incorporated this data into our strategic ...