• Access Services Innovative Management in the Changing Era 

      Davis, Dell M.; Chang, Amy (Georgia Institute of Technology, 2010-11)
      Among all the many challenges faced by managers of public service departments today, human resource management has been the key issue in the success of facilitating change and implementing new service endeavors. Today, ...
    • Ending the Turf War: Circulation, Reference, and Instruction on One Team 

      Johnson, Ken; Jennings, Susan (Georgia Institute of Technology, 2010-11)
      In January 2008, the Belk Library and Information Commons at Appalachian State University combined the Access Services staff members of the Circulation and Lower Level Service Desk with the Reference and Instruction team ...