One Step Towards Multimedia Help: Adding Context-Sensitive Animated Help as One Ingredient
Sukaviriya, Piyawadee (Noi)
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Users often have difficulties relating general help information to the specific computer tasks which they are attempting to complete. A factor contributing to this problem is the distance between the space in which help is presented and the space in which users have to apply what they learn from help. Context-sensitive multimedia help potentially can reduce these distances. This paper discusses the use of context-sensitive graphical animation as one medium of help presentation in which the user's task context is synthesized as part of procedural help demonstrations. This paper also discusses how a support for this kind of help has been integrated in an application environment, thus enabling an automatic generation of this kind of help for various applications.