An Integrated Taxonomy of Online Help Based on User Interface View
Sukaviriya, Piyawadee (Noi)
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We developed a comprehensive help taxonomy by combining both user interface and help system attributes, ranging from help access interface, presentation, and supporting knowledge structure, to implementation. The taxonomy systematically identifies independent axes along which help can be categorized which in turn encloses a space of help categories in which to place currently existing help research, and identifies distinct help software architectural features which contrast pros and cons in different approaches to implement help systems. The taxonomy projects a vision of what help can be like if it is on a par with advances in user interface technology, and desirable design features of help system architectures which are in the progressive direction along with the user interface software tools.