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dc.contributor.authorTroy, Sarahen_US
dc.contributor.authorLawson, Nicoleen_US
dc.date.accessioned2012-02-09T20:47:35Z
dc.date.available2012-02-09T20:47:35Z
dc.date.issued2011-11en_US
dc.identifierhttp://prezi.com/fyer53h3kbu5/change-is-the-new-normal/en_US
dc.identifier.urihttp://hdl.handle.net/1853/42405
dc.descriptionPresented at the Access Services Conference 2011, November 9-11, 2011, Georgia Institute of Technology, Georgia Tech Global Learning Center, Atlanta, Georgia.en_US
dc.description.abstractAt the University of California, Santa Cruz, Access Services has a reputation for testing new ideas and eagerly embracing change. Recently we began making plans to create a single desk for providing both Access and Research assistance. Reference Desk statistics have been in decline for some time, but our Access Services desks remain as busy as ever. In our presentation we will discuss the past, present and future of Access Services as well as our collaborative process for rethinking public service at the UC Santa Cruz Library.en_US
dc.description.sponsorshipGeorgia Tech Library; Georgia State University Library; Georgia Gwinnett College Libraryen_US
dc.publisherGeorgia Institute of Technologyen_US
dc.subjectAccess servicesen_US
dc.subjectReference servicesen_US
dc.subjectCollaborationen_US
dc.subjectShared desk staffingen_US
dc.titleChange is the new normal: Access Services in a new Public Services paradigmen_US
dc.typePresentationen_US
dc.typeProceedingsen_US
dc.contributor.corporatenameUniversity of California, Santa Cruzen_US


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