Change is the new normal: Access Services in a new Public Services paradigm

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dc.contributor.author Troy, Sarah en_US
dc.contributor.author Lawson, Nicole en_US
dc.date.accessioned 2012-02-09T20:47:35Z
dc.date.available 2012-02-09T20:47:35Z
dc.date.issued 2011-11 en_US
dc.identifier http://prezi.com/fyer53h3kbu5/change-is-the-new-normal/ en_US
dc.identifier.uri http://hdl.handle.net/1853/42405
dc.description Presented at the Access Services Conference 2011, November 9-11, 2011, Georgia Institute of Technology, Georgia Tech Global Learning Center, Atlanta, Georgia. en_US
dc.description.abstract At the University of California, Santa Cruz, Access Services has a reputation for testing new ideas and eagerly embracing change. Recently we began making plans to create a single desk for providing both Access and Research assistance. Reference Desk statistics have been in decline for some time, but our Access Services desks remain as busy as ever. In our presentation we will discuss the past, present and future of Access Services as well as our collaborative process for rethinking public service at the UC Santa Cruz Library. en_US
dc.description.sponsorship Georgia Tech Library; Georgia State University Library; Georgia Gwinnett College Library en_US
dc.publisher Georgia Institute of Technology en_US
dc.subject Access services en_US
dc.subject Reference services en_US
dc.subject Collaboration en_US
dc.subject Shared desk staffing en_US
dc.title Change is the new normal: Access Services in a new Public Services paradigm en_US
dc.type Presentation en_US
dc.type Proceedings en_US
dc.contributor.corporatename University of California, Santa Cruz en_US


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