The role of coping in moderating the negative impact of workplace aggression

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Title: The role of coping in moderating the negative impact of workplace aggression
Author: Kelly, Tiffany
Abstract: Research has established that workplace aggression leads to a multitude of negative outcomes for individuals and organizations. This study aimed to determine if certain coping strategies could assuage the negative impact of workplace aggression on two outcomes: job satisfaction and psychological well-being. A study of nurses explored their experiences with being the target of verbal, passive, and physical workplace aggression, their job satisfaction, psychological well-being, and their coping strategies. Results indicate that coping style does indeed moderate the relationship between being the target of workplace aggression and negative outcomes. Implications for the workplace are discussed.
Type: Thesis
Date: 2011-11-21
Publisher: Georgia Institute of Technology
Subject: Coping
Workplace aggression
Adjustment (Psychology)
Anger in the workplace
Violence in the workplace
Quality of work life
Department: Psychology
Advisor: Committee Chair: James, Lawrence; Committee Member: Kanfer, Ruth; Committee Member: Stewart, Tracie
Degree: MS

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