Now showing items 1-16 of 16

    • Change is the new normal: Access Services in a new Public Services paradigm 

      Troy, Sarah; Lawson, Nicole (Georgia Institute of Technology, 2011-11)
      At the University of California, Santa Cruz, Access Services has a reputation for testing new ideas and eagerly embracing change. Recently we began making plans to create a single desk for providing both Access and Research ...
    • Collaboration and Change: Lessons Learned from a Merged Library Experience 

      Ward, Julie Kowalewski (Georgia Institute of Technology, 2011-11)
      This presentation will discuss the successful integration and challenges facing the Access Services Department in a merged academic and public library. The need for collaboration, flexibility and the ability to respond ...
    • Connecting Staff Skills to Performance Reviews 

      Smith, Dennis J. (Georgia Institute of Technology, 2011-11)
      Describes the efforts of USF Library to develop lists of Core Competencies for staff. The project grew into developing core competencies and relating these to performance evaluations. Relates the successes and challenges ...
    • Cross-training Students for a Flexible Environment 

      McKee, Jennie (Georgia Institute of Technology, 2011-11)
      Cross-training Students for a Flexible Environment The Access Service Department at Reed College tries to cross-train most of it's student employees in several if not all of the basic tasks so that they may be deployed ...
    • Customizing Services for Millennium Generation Students 

      Bright, Kawanna; Chang, Amy (Georgia Institute of Technology, 2011-11)
      This presentation will address how academic libraries are re-engineering access services in response to our Millennium generation students, the challenges of filling the current needs while managing the changing needs that ...
    • e-ILL: Exploring the Next Generation of e-Services for Resource Sharing 

      Weible, Cherie; Sullivan, Helen (Georgia Institute of Technology, 2011-11)
      Access to library materials means more than access to print materials! This session explores the current and potential role of e-readers within Access Services in academic libraries. Is you library providing access to ...
    • Keeping Anarchy at Bay: Lessons in Flexible Security 

      Ayala-Schueneman, Maria de Jesus (Georgia Institute of Technology, 2011-11)
      This presentation will explore security issues at a medium-sized university library (about 1.2 million items of all kinds and 6500 students) over a period of 30 years. Beginning with very little security, the Jernigan ...
    • Off site storage solutions at Duke and Wake Forest 

      Lock, Mary Beth; Tillman, Marvin (Georgia Institute of Technology, 2011-11)
      This session will describe how off site storage facilities can help solve space issues in library buildings, and bring greater service to your users.
    • Privacy and Confidentiality: using scenarios to teach your staff about patrons rights 

      Snowman, Ann (Georgia Institute of Technology, 2011-11)
      Patron privacy is governed by administrative policy, federal and state laws, and professional ethics whose application can be nuanced and complex. Using real world scenarios to help staff understand is an approach that ...
    • QR Codes in Libraries: An Overdue Discussion 

      Hannan, Khyle (Georgia Institute of Technology, 2011-11)
      Libraries around the country have two things in common; struggling to keep pace with ever changing technology and constantly trying to provide services patron's want with limited resources. In this session I will facilitate ...
    • Splitting Up Circulation - Maximizing the customer and employee satisfaction 

      Chaffin, Ted; Schoonover, Dan (Georgia Institute of Technology, 2011-11)
      Learn how the Florida State University Libraries have broken apart a formerly large scale traditional model of Access Services into it's distinct components, and how this has increased productivity, reduced staffing, ...
    • Student Assistants > Student Employees 

      Helms, Conrad (Georgia Institute of Technology, 2011-11)
      This presentation describes the process of hiring students for supervisory positions in the circulation department at a small academic library. We will discuss the entire process from creating a job ad to offering the ...
    • Take back the library!: Managing student unrest in the library 

      Lawson, Nicole; Troy, Sarah (Georgia Institute of Technology, 2011-11)
      In the fall of 2009 major cuts in state funding prompted tuition increases of an unprecedented 30%. The same cuts forced the UC Santa Cruz Library to reduce open hours from 190 to 134 per week. With students feeling ...
    • University System Reciprocal Borrowing Services: A View from the Trenches 

      Armbrust-Kohler, Chuck; Timian, Viki (Georgia Institute of Technology, 2011-11)
      This session pulls the curtain back on the inner workings of Georgia's state-wide reciprocal borrowing program (GIL Express) from the point-of-view of the two largest GIL Express participants in the University System of Georgia.
    • Usability Testing Your Circulation FAQ 

      Fox, Cassandra; Feiden, Melissa (Georgia Institute of Technology, 2011-11)
      A team of staff from the MIT Libraries Information Delivery & Library Access department developed and administered a usability test to observe how students and staff navigate our Circulation FAQ. The results of the study ...
    • Using the Google Model to Encourage Innovation in Access Services 

      Aiken, Julian (Georgia Institute of Technology, 2011-11)
      The Google Innovation Model has produced many of that organization's greatest Eureka! moments. This session aims to describe how we implemented it in Yale Law Library's Access Services department, and the results we achieved ...