The use of public participation in the design of effective internet-based advanced traveler information systems
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This thesis examines three methods of public participation and their potential application to the design of internet-based Advanced Traveler Information Systems (ATISs). ATISs have the ability to reduce congestion by providing their users with real-time traffic information that can affect their travel decisions to avoid areas of high traffic. This study first uses a website evaluation method to determine a baseline of ATIS website quality. It then uses three forms of public participation, a survey, a future's workshop, and a feedback website to determine user preferences for Georgia's traveler information website, NaviGAtor. The results of the participation are then analyzed for their strengths and weaknesses and their applicability to ATIS development. The study concludes that the feedback website is the most applicable form of participation for ATIS design, followed by surveys that should be used periodically, and future's workshops that should be used rarely.