Now showing items 1-15 of 15

    • Creating a Stir: Using Gimlet Desk Statistics in your Library 

      Rosen, Rhonda; Mendoza, Rose Marie; Brecht, Cynthia (Georgia Institute of Technology, 2012-11)
      The Access Services Department in the William Hannon Library at Loyola Marymount University currently uses “Gimlet” to record statistics on all encounters at its Public Services units. In August of 2009, the William H. ...
    • Facilitating to Move Access Services Forward – Techniques for Engaging Staff 

      de Jong, C. J. (Georgia Institute of Technology, 2012-11)
      Join this session to learn facilitation techniques to engage your staff in Access; learn methods to get feedback from those who sit quietly in meetings, make discussions fun and productive, and discover new opportunities.
    • Food Writing, Tarantulas and the Paperless Classroom: Yale's iPad Experiment 

      Warren, Brad; Regan, Matthew (Georgia Institute of Technology, 2012-11)
      This presentation will discuss the evolution of Yale’s iPad experiment.  Presenters will discuss the history of the initiative, the unique challenges of collaboration for both IT and Access Services professionals, and ...
    • If Not in School, Then How? Education, Training, and Career Development of Academic Access Services Librarians 

      Krasulski, Michael J. (Georgia Institute of Technology, 2012-11)
      Access services is not taught in library. How, then, do future access services practitioners learn their craft? This presentation will answer this fundamental question, report preliminary survey data that looked at the ...
    • ILL Assessment: It’s Really Not That Hard 

      Atwater-Singer, Meg (Georgia Institute of Technology, 2012-11)
      This session will describe the assessment process undertaken at the University of Evansville to determine patron satisfaction with ILL. Overall, patrons were very satisfied but offered concrete ways to improve the ILL ...
    • Implementing Lean Principles: An Adventure in Work Flow Design 

      Reade, Tripp; Kress, Nancy (Georgia Institute of Technology, 2012-11)
      First used to describe Toyota’s business practice in the late 1980s, lean has come to be applied to services as well as production.  During 2012, the Access & Delivery Services Department at NCSU Libraries decided to apply ...
    • Just Because It’s Called Access Services Doesn’t Mean They Can Access It! What Usability Testing of Library Systems Reveals About Access Services Websites 

      Wilcox, Wendy (Georgia Institute of Technology, 2012-11)
      At Cornell University Library (CUL) the majority of tests conducted by the CUL Usability Group focus on assessing student interaction with research-related systems (finding books in the catalog, locating articles, etc.), ...
    • Leading with Care 

      Wilberton, Ann (Georgia Institute of Technology, 2012-11)
      Learn how emotional intelligence impacts your ability to lead and manage.  Participants will learn techniques that address specific areas of emotional intelligence such as self-awareness, managing your emotions, motivation, ...
    • Let's Get Ready! Leading an Effective Access Services Team Through a Time of Transformation 

      Batchelor, Michelle; Johnson, Arlene (Georgia Institute of Technology, 2012-11)
      It’s easy to get spooked by the projections we hear about future trends in libraries. Instead, let’s get ready! This session will provide a conceptual and practical framework of support for future-ready staff development ...
    • Mix, Match, Slice, and Dice : Using ILL-ish and use data to inform collection development 

      Higham, Krista; Anderson, Scott (Georgia Institute of Technology, 2012-11)
      Using available statistics, learn how Millersville University Library is attempting to pull all this information together to improve ILL operations and shape PDA related activities.  Data is being compiled to inform mediated ...
    • Providing an A+ Service to Our Customers 

      Yang, Zheng Ye (Lan) (Georgia Institute of Technology, 2012-11)
      Document delivery, resource sharing is a must have service for today’s academic library customers, are we meeting our users’ needs? An assessment from a US flagship academic library.
    • Reserve (R)Evolution: The Hows and Whys 

      Dunkley, Joy (Georgia Institute of Technology, 2012-11)
      The advantages and disadvantages of a unique textbook program at BMCC which has been in place for over thirty years. With a student body of over 24,000 students (mostly of non-traditional, international and lower income), ...
    • System Migration – Lessons learned from a migration implemented in under 12 months 

      Walsh, Felicity; Boucher, Amy (Georgia Institute of Technology, 2012-11)
      In person presentation with Powerpoint slides and paper handouts describing the “how we did it” of an ILS switchover at Emory and a discussion section for any schools who might be considering such a switchover.
    • Taking Stock Pays Dividends: A Painless Inventory will Promote the Library’s Image 

      Robinson, Shannon Marie (Georgia Institute of Technology, 2012-11)
      Collection development and staff time required for cataloging are major investments for any library. Conducting an inventory is a simple, cost-effective method of maximizing these investments while boosting public perception ...
    • Training for Service 

      McGlynn, Megan; Arab, Sanam; Griffes, Stephen (Georgia Institute of Technology, 2012-11)
      Customer service skills don’t always come naturally, and consistent training for many employees can be a challenge. Find out how one library communicated service standards to a large group of employees, with tips on how ...