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dc.contributor.authorRosen, Rhondaen_US
dc.contributor.authorMendoza, Rose Marieen_US
dc.contributor.authorBrecht, Cynthiaen_US
dc.date.accessioned2013-02-07T19:47:47Z
dc.date.available2013-02-07T19:47:47Z
dc.date.issued2012-11
dc.identifier.otherhttp://prezi.com/i3k2qxrit41v/final-gimlet-creating-a-stir-in-access-services/?kw=view-i3k2qxrit41v&rc=ref-17032633
dc.identifier.urihttp://hdl.handle.net/1853/46147
dc.descriptionPresented at the 2012 Access Services Conference, November 8-10, 2012, Georgia Institute of Technology, Georgia Tech Global Learning Center, Atlanta, Georgia.en_US
dc.description.abstractThe Access Services Department in the William Hannon Library at Loyola Marymount University currently uses “Gimlet” to record statistics on all encounters at its Public Services units. In August of 2009, the William H. Hannon Library opened and we were transformed into the “Jewel of the LMU Crown” immediately. Our physical landscape changed and the traffic through our library increased exponentially. Patron expectations were different and we needed to find a way to upgrade our Customer Services. Because of the information we are able to gather from Gimlet, a low cost, web-based tool, all the Public Services divisions (Reference, Archives and Special Collections, Circulation, Document Delivery and Media & Reserves) were able to suggest improvements for signage and patron requested items that were unavailable, such as overnight checkout of adapters and a scanneren_US
dc.description.sponsorshipGeorgia Tech Library; Georgia State University Library; Georgia Gwinnett College Libraryen_US
dc.language.isoen_USen_US
dc.publisherGeorgia Institute of Technologyen_US
dc.subjectGimlet desk statisticsen_US
dc.subjectPatron expectationsen_US
dc.subjectPublic servicesen_US
dc.subjectGate counten_US
dc.titleCreating a Stir: Using Gimlet Desk Statistics in your Libraryen_US
dc.typePresentationen_US
dc.typeProceedingsen_US
dc.contributor.corporatenameLoyola Marymount Universityen_US


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