Creating a Stir: Using Gimlet Desk Statistics in your Library

Abstract

The Access Services Department in the William Hannon Library at Loyola Marymount University currently uses “Gimlet” to record statistics on all encounters at its Public Services units. In August of 2009, the William H. Hannon Library opened and we were transformed into the “Jewel of the LMU Crown” immediately. Our physical landscape changed and the traffic through our library increased exponentially. Patron expectations were different and we needed to find a way to upgrade our Customer Services. Because of the information we are able to gather from Gimlet, a low cost, web-based tool, all the Public Services divisions (Reference, Archives and Special Collections, Circulation, Document Delivery and Media & Reserves) were able to suggest improvements for signage and patron requested items that were unavailable, such as overnight checkout of adapters and a scanner