• Login
    View Item 
    •   SMARTech Home
    • Georgia Tech Library
    • Georgia Tech Library Sponsored Conferences
    • Access Services Conference
    • 2012 Access Services Conference
    • View Item
    •   SMARTech Home
    • Georgia Tech Library
    • Georgia Tech Library Sponsored Conferences
    • Access Services Conference
    • 2012 Access Services Conference
    • View Item
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    Just Because It’s Called Access Services Doesn’t Mean They Can Access It! What Usability Testing of Library Systems Reveals About Access Services Websites

    Thumbnail
    View/Open
    Usability Testing of Access Services Websites.pptx (1.188Mb)
    Usability Testing of Access Services Websites.pdf (993.9Kb)
    Date
    2012-11
    Author
    Wilcox, Wendy
    Metadata
    Show full item record
    Abstract
    At Cornell University Library (CUL) the majority of tests conducted by the CUL Usability Group focus on assessing student interaction with research-related systems (finding books in the catalog, locating articles, etc.), while few address the findability of access services information.  To measure the usability of access services web content, I drew on two sources of data: chat reference transcripts and existing usability tests of CUL websites.  This presentation will outline the results of my research and illustrate how users are locating and interpreting access services information.
    URI
    http://hdl.handle.net/1853/46154
    Collections
    • 2012 Access Services Conference [15]
    • Access Services Conference (4th - Atlanta - 2012) [15]

    Browse

    All of SMARTechCommunities & CollectionsDatesAuthorsTitlesSubjectsTypesThis CollectionDatesAuthorsTitlesSubjectsTypes

    My SMARTech

    Login

    Statistics

    View Usage StatisticsView Google Analytics Statistics
    facebook instagram twitter youtube
    • My Account
    • Contact us
    • Directory
    • Campus Map
    • Support/Give
    • Library Accessibility
      • About SMARTech
      • SMARTech Terms of Use
    Georgia Tech Library266 4th Street NW, Atlanta, GA 30332
    404.894.4500
    • Emergency Information
    • Legal and Privacy Information
    • Human Trafficking Notice
    • Accessibility
    • Accountability
    • Accreditation
    • Employment
    © 2020 Georgia Institute of Technology