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dc.contributor.authorMcGlynn, Meganen_US
dc.contributor.authorArab, Sanamen_US
dc.contributor.authorGriffes, Stephenen_US
dc.date.accessioned2013-02-11T20:34:48Z
dc.date.available2013-02-11T20:34:48Z
dc.date.issued2012-11
dc.identifier.urihttp://hdl.handle.net/1853/46168
dc.descriptionPresented at the 2012 Access Services Conference, November 8-10, 2012, Georgia Institute of Technology, Georgia Tech Global Learning Center, Atlanta, Georgia.en_US
dc.description.abstractCustomer service skills don’t always come naturally, and consistent training for many employees can be a challenge. Find out how one library communicated service standards to a large group of employees, with tips on how to create workshops and online training programs.en_US
dc.description.sponsorshipGeorgia Tech Library; Georgia State University Library; Georgia Gwinnett College Libraryen_US
dc.language.isoen_USen_US
dc.publisherGeorgia Institute of Technologyen_US
dc.subjectStaff trainingen_US
dc.subjectPatron expectationsen_US
dc.subjectCustomer service training programen_US
dc.subjectService pointsen_US
dc.titleTraining for Serviceen_US
dc.typePresentationen_US
dc.typeProceedingsen_US
dc.contributor.corporatenameUniversity of Michiganen_US


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