The Southeast River Forecast Center Response to Evolving Customer Need
The Southeast River Forecast Center (SERFC), an operational branch of the National Weather Service (NWS), was established in 1955 to provide flood and low-flow river forecasts for the southeastern United States (SERFC, 1999). This purpose remains a major part of SERFC operations today. But customer needs have evolved in recent years, prompting an expansion of SERFC products and services. To provide the highest level of service in this expansion, SERFC has joined with numerous groups in pursuit of a variety of science-based initiatives.