Type of automation failure: the effects on trust and reliance in automation
Johnson, Jason D.
MetadataShow full item record
Past automation research has focused primarily on machine-related factors (e.g., automation reliability) and human-related factors (e.g., accountability). Other machine-related factors such as type of automation errors, misses or false alarms, have been noticeably overlooked. These two automation errors correspond to potential operator errors, omission (misses) and commission (false alarms), which have proven to directly affect operators trust in automation. This research examined how automation-error-type affects operator trust and reliance in and perceived reliability of automated decision aids. This present research confirmed that perceived reliability is often lower than actual system reliability and that false alarms significantly reduced operator trust in the automation more so than do misses. In addition, this study found that there does not appear to be an effect on the level of subjective trust within each experimental condition (i.e., type of automation error) based on age. There does, however, appear to be a significant difference in the reliance on automation between older and younger adult participants attributed to differences in perceived workload.
Showing items related by title, author, creator and subject.
Human performance during automation : the interaction between automation, system information, and information display in a simulated flying task Rudolph, Frederick M. (Georgia Institute of Technology, 2000-05)
Human-automated judgment learning : a research paradigm based on interpersonal learning to investigate human interaction with automated judgments of hazards Bass, Ellen J. (Georgia Institute of Technology, 2002-05)
Becerra, Zoe Marie (Georgia Institute of Technology, 2020-04-28)Higher levels of automation, such as adaptive cruise control (ACC) and automated lane keeping (ALK), are becoming more and more common in vehicles. With the inclusion of these automated features, the role of the driver is ...