The 5th Access Services Conference was held at the Georgia Tech Hotel and Conference Center on November 6-8, 2013 in Atlanta, GA.

Recent Submissions

  • Cool Apps and Open Source Tools to Collect and Display Access Services Data 

    Thompson, Susan; Roudenbush, Teresa (Georgia Institute of Technology, 2013-11)
    Come learn how you can use cool apps, open source tools and mobile devices to track things like space utilization and questions asked at the desk. Then put your statistics altogether in a one-stop dashboard using Google.
  • Building a Better Library Experience: Redefining Access Services 

    Rodriguez, Juan Carlos; Merry, Brian (Georgia Institute of Technology, 2013-11)
    In 2011, the University Libraries at Grand Valley State University began a year-long process of reviewing and analyzing all workflows performed by members of the Technology and Information Services (TIS) Division. The TIS ...
  • Assessment with an iPad: Access Services and creative technology 

    Little, Micquel (Georgia Institute of Technology, 2013-11)
    This presentation will share how St. John Fisher’s Access Services department is actively supporting the strategic goals set by the library and aligned with the college through creative use of technology. With the use of ...
  • Closing the digital knowledge gap in Access Services Staff 

    Handfield, Amy (Georgia Institute of Technology, 2013-11)
    With the changing climate of libraries and the growing use of technology and digital information, the skill sets required of access services staff is evolving. At present, many library circulation departments are staffed ...
  • A Funny Thing Happened On The Way To Information Desk Training: What We Learned From Ref Analytics Implementation And Use 

    Beck, Susan; Covarrubias-Chavarria, Mary (Georgia Institute of Technology, 2013-11)
    In spring 2013 the NMSU Library began using Ref Analytics from Springshare as its reference statistical package. All five Library service desks participated in the new system’s implementation. Two of these, the circulation ...
  • Electronic Reserves: Are they worth it? 

    McDonough, Paul; Hill, Nicola (Georgia Institute of Technology, 2013-11)
    Instructors at our university often request electronic copies of texts rather than print, claiming that students prefer the advantages of electronic access. In the 2012 fiscal year, the acquisitions department at our ...
  • From the Bulletin Board to Blackboard : Online Tools for Student Management 

    Rudd, Amanda; Hickey, Shane (Georgia Institute of Technology, 2013-11)
    To accommodate the increasingly hectic lives of student workers, Lauinger Library’s Access Services Department explored ideas that would both empower our student employees and better optimize their work performance. Through ...
  • The Dark Side of Being the Boss 

    Scalf, Heather (Georgia Institute of Technology, 2013-11)
    With change as a constant in libraries, we are all challenged to come up with effective ways to coach and develop our staff to ensure continued success. Using operant conditioning techniques, such as behavior modification, ...
  • Give the Patrons What They Want – Even If You Don’t Have It Yet! 

    Hoffman, Ashley; Guimaraes, Ana (Georgia Institute of Technology, 2013-11)
    In the fall of 2012 the Sturgis Library began investigating new collection development methods for serving the needs of students and faculty at Kennesaw State University (KSU), with the intent to enhance both collection ...
  • The implementation of SIPX as an e-Reserve Platform 

    Welch, Lavinia (Georgia Institute of Technology, 2013-11)
    This presentation will follow the California Institute of the Arts (CalArts) Library Access Services Department as it becomes one of the first institutions to implement SIPX for use as an e-Reserve platform. SIPX, developed ...
  • Herding Cats or Time Management Techniques for Access Services Librarians 

    Morrison, Ray L. (Georgia Institute of Technology, 2013-11)
    Trying to take on all the responsibilities that Access Services Librarians face each day can be as difficult as herding cats. Not only do these librarians handle circulation and reserve responsibilities, they also are ...
  • What makes Access Services Staff Happy? A Job Satisfaction Survey 

    Lancaster, Charla; Sewell, Bethany (Georgia Institute of Technology, 2013-11)
    The nature of work in Access Services on a national level has been rapidly changing over the past decade. The investigators hope to gain insight on how these changes affected job satisfaction of Access Services support ...
  • Creating a Successful Single Service Point for Circulation and Reference in an Academic Library 

    Venner, Mary Ann; Hardikar, Bethany (Georgia Institute of Technology, 2013-11)
    This presentation will describe how the Access Services and Reference departments of the UNT Libraries successfully worked together to create a single service point for Circulation (Interlibrary Loan, Reserves, Fines) and ...
  • Access Services Department Organization: Who are we and how can we remain relevant? 

    Wilson, Duane (Georgia Institute of Technology, 2013-11)
    A recent survey found that, though Access Services is prevalent and there is a core group of services in the majority of libraries, the department remains a geographically and organizationally disparate group of semi-related ...
  • Selling the Library from Access Services Desk 

    Fu, Li (Georgia Institute of Technology, 2013-11)
    The access department in University of San Diego (USD) has a unique name: Access & Outreach Services (AOS) - it handles not only traditional responsibilities such as Circulation, ILL, Reserves, but also outreach to those ...