Now showing items 1-20 of 22

    • Access Services and User Experience: How Complementary Roles Result in User Compliments 

      Rose, Kristina; Tempelman-Kluit, Nadaleen (Georgia Institute of Technology, 2014-11)
      Collaboration between Access Services and User Experience (UX) are natural partners in improving user services. Learn about tools and methodologies for successful collaborations, including guerilla user testing and agile ...
    • Assessing the 24/5 Library: Does Data Matter? 

      Johnson, Ken; McCallister, Kelly (Georgia Institute of Technology, 2014-11)
      Looking through the lens of assessment, the importance of data to make decisions about hours all depends on perspective. Students, library managers, and university administrators each have a different spin on how to approach ...
    • Avoiding Garbage Data: How to Improve Public Services Data-gathering in Academic Libraries 

      Elder, Zachary (Georgia Institute of Technology, 2014-11)
      In this session, I will go over some of the more common mistakes libraries make in calculating their circulation and their entrance statistics, which usually result in under-counting their circulation totals. I will ...
    • Be Our Guest - Exceptional Patron Library Experience 

      Sotilleo, Sophia (Georgia Institute of Technology, 2014-11)
      The Be Our Guest program is a session where we will discuss and outline proven principles and processes that will help focus your library vision and assemble your team to enhance and deliver exceptional customer service. ...
    • Changing Times, Changing Needs: Opening Course Reserves 

      O'Brien, Elizabeth; Rudin, Lola; Sgro, Adriana (Georgia Institute of Technology, 2014-11)
      Do Course Reserves need to be behind a Circulation Desk or are there other models that would serve our students better? We moved this collection out from behind the desk into a self-service area. Hear our challenges and ...
    • Developing a Space Plan for an Academic Library (Or how we stopped putting out fires and came to be strategic in our space decisions) 

      Strittmatter, Connie (Georgia Institute of Technology, 2014-11)
      One of the struggles academic libraries face is competing demands for library space. This presentation will discuss the process used by Montana State University Library for designing a library space plan. The program will ...
    • Emergency Preparedness: The MIT Libraries' Response in the Wake of the Boston Marathon Bombing 

      Graves, Jeremiah (Georgia Institute of Technology, 2014-11)
      This presentation details the emergency planning efforts of the MIT Libraries to ensure the safety of our community in the wake of the Boston Marathon Bombings.
    • Future of Access Services 

      Dawes, Trevor A. (Georgia Institute of Technology, 2014-11)
      The future and trends for access services and the impact on libraries.
    • Getting the Word Out: Developing a Marketing Plan for Access Services 

      Venner, Mary Ann (Georgia Institute of Technology, 2014-11)
      This presentation will examine how the Head of Access Services at the University of North Texas Libraries developed a marketing plan to increase awareness of services offered by the department.
    • A Large, Multi-campus, Academic Library With a Floating Collection 

      Coopey, Barbara (Georgia Institute of Technology, 2014-11)
      This session will describe a floating collection operating across 19 campus libraries of a large, multi-campus, academic library. A floating collection is a group of items that are housed at whichever library most recently ...
    • Let’s Start From the Very Beginning: How to Market a New Library Service 

      Thompson, Hilary H. (Georgia Institute of Technology, 2014-11)
      Using the 2014 launch of UBorrow at the UMD Libraries as an example, this presentation will cover how to plan, execute, and evaluate a marketing campaign for a new library service. Discover the benefits of planning ahead, ...
    • A Library Storage Facility's Story of Success: Through Connections and Integration 

      Dermody, Melinda (Georgia Institute of Technology, 2014-11)
      This presentation discusses the success of Syracuse University Libraries Facility, a high density storage facility. In addition to its innovative construction model, the Facility has a service model that is deeply integrated ...
    • Moving Mountains: Migrating a Consortium to a New Integrated Library System 

      Blalock, Molly; Dorhofer, Bronwyn; Masland, Turner; Arnold, Anya (Georgia Institute of Technology, 2014-11)
      Migrating to a new Integrated Library System (ILS) is a challenge for any library. Moving 37 libraries seems next to impossible. In this session we will offer tips and best practices for migrating to a new ILS: Preparing ...
    • OERs and Open Textbooks on the Access Services Horizon 

      Taylor, Tucker; Gallant, Jeff (Georgia Institute of Technology, 2014-11)
      Jeff and Tucky will discuss how OERs and open textbooks could enhance traditional Access Services issues, what OER creators and providers will need to do in order to include libraries in their efforts, and discuss examples ...
    • On the Fly: Assessing the Success of an Interlibrary Loan Operation’s Buy Not Borrow Program 

      McHone-Chase, Sarah (Georgia Institute of Technology, 2014-11)
      This presentation will examine the Buy Not Borrow program of Northern Illinois University and discuss the ways in which the program has been a success.
    • Orienting Access Services Staff to Library Service Points 

      Withers, Rob (Georgia Institute of Technology, 2014-11)
      Access Services staff may lack opportunities to understand how other areas of the library operate. This session details one library's experience in developing a program to systematically expose its staff to other areas of ...
    • Patron Driven Access Services 

      Griffes, Steve (Georgia Institute of Technology, 2014-11)
      We've all heard of Patron Driven Acquisitions, but what about Patron Driven Access Services in an academic library? Attendees will learn easy techniques that Access Services staff can use to collaborate with student groups ...
    • Publishing in Access Services (or How Can I Keep Working This Hard and Make Tenure?) 

      Sharpe, Paul (Georgia Institute of Technology, 2014-11)
      Publishing is hard work. Access services is hard work. You'd think doing both was impossible, but it's actually quite manageable. Listen as one of your own discusses his path from intimidated newbie to journal editor, ...
    • Re-thinking Customer Service Training: A Curricular Solution to a Familiar Problem 

      Epps, Sharon; Sayles, Sheridan; Kidd, Judi; Negro, Toni (Georgia Institute of Technology, 2014-11)
      The University of Maryland Libraries took on the challenging task of creating a customer service training curriculum for all staff working at public service points by offering an online course complete with digital badges, ...
    • Student Library Use Data and Class Standing 

      Sneed, Thomas; Walsh, Felicity (Georgia Institute of Technology, 2014-11)
      Budgets are tight at academic institutions everywhere and this can affect library budgets. This year, MacMillan Library had harvested and combined data on student GPAs, library circulation data and gate entrance data to ...