Browsing 2014 Access Services Conference by Title

Now showing items 19-22 of 22

    • Re-thinking Customer Service Training: A Curricular Solution to a Familiar Problem 

      Epps, Sharon; Sayles, Sheridan; Kidd, Judi; Negro, Toni (Georgia Institute of Technology, 2014-11)
      The University of Maryland Libraries took on the challenging task of creating a customer service training curriculum for all staff working at public service points by offering an online course complete with digital badges, ...

    • Student Library Use Data and Class Standing 

      Sneed, Thomas; Walsh, Felicity (Georgia Institute of Technology, 2014-11)
      Budgets are tight at academic institutions everywhere and this can affect library budgets. This year, MacMillan Library had harvested and combined data on student GPAs, library circulation data and gate entrance data to ...

    • To Boldly Go: E-Reserves from Home-Grown to Standalone to CMS 

      Goodson, Carol; Mitchell, Katie (Georgia Institute of Technology, 2014-11)
      Many academic libraries are abandoning standalone e-reserves systems, instead saving money and maximizing ease of access for students by utilizing whatever online course management system their campus has adopted. The ...

    • Using Participatory Management in Access Services Improves Staff Quality and Participation in Decision-Making 

      Morrison, Ray L. (Georgia Institute of Technology, 2014-11)
      Access Services Librarians are now beginning to use participatory management to successfully direct their staff. Using participatory management increases work productivity, greater job satisfaction, higher level of motivation, ...