Browsing Access Services Conference (7th - Atlanta - 2015) by Title
Now showing items 16-22 of 22
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Re-thinking Access Polices & Service Image on an Open Campus
(Georgia Institute of Technology, 2015-11)The culture of MIT places a high value on openness and collaboration. Access to the MIT Libraries must therefore balance the Libraries’ core mission to support the advancement of learning and research with MIT’s culture ... -
Reorganization and ILL : Supporting Staff Through Growth and Transition
(Georgia Institute of Technology, 2015-11)Interlibrary loan services at Binghamton University were always good-in a run of the mill sort of way. A shift in organization and the addition of a new Resource Sharing Coordinator Librarian illuminated several areas with ... -
Revitalizing Customer Service through Student Leadership
(Georgia Institute of Technology, 2015-11)The Claremont Colleges' Library User Services team organized and implemented a library wide student worker program, utilizing leadership techniques focused on the value of our student team members. We targeted our user-centered ... -
Superior Customer Service@ the Library: Refreshed, Renewed and Restored
(Georgia Institute of Technology, 2015-11)Let’s get radical about Customer Service at the Library. “When a customer has a bad experience, they tell 10 people. When they have a good experience, they tell two.” Experience a renewal of ideas, and a refreshingly ... -
Technology Lending: The Wave of the Future
(Georgia Institute of Technology, 2015-11)Technology lending – digital cameras, camcorders, iPads, even Playstation 4s – is becoming an important part of Access Services. In the spring of 2012 a conscious decision was made to ramp up the technology the Clemson ... -
Training Staff Where They Are: Using a Blend of Teaching and Assessment Methods
(Georgia Institute of Technology, 2015-11)Ongoing training for staff in Access Services is difficult, especially when you have seasonal, part-time workers, 2 libraries and shift work hours in an environment where service points must be covered during operational ... -
A Winning Combination: Gamification and Student Employee Training
(Georgia Institute of Technology, 2015-11)Engage student employees and revolutionize public services training using the principles of gamification! For the Eckerd College Library, gamification of the library student employee training program has served as a low ...