Now showing items 1-20 of 22

    • Creating Customer Service Training for the Academic Library 

      McInerney, Molly; Mlady, Grace; Rodrigues, Maria (Georgia Institute of Technology, 2015-11)
      Academic libraries serve patrons with various needs and position themselves as trusted partners across the campus community. To understand how each staff-patron interaction develops the image our users have of us, the MIT ...
    • Layer-By-Layer: Building a 3D Printing Service from the Ground Up 

      Calderwood, Jessica; Teetor, Travis S. (Georgia Institute of Technology, 2015-11)
      Low-cost consumer 3D printing has strong potential to advance academic research and improve education across all disciplines. Libraries, particularly staff in access services, are uniquely positioned to provide this service. ...
    • Finding a Seat at the Table: What Access Services Brings to the Changing Models of Collection Development 

      Melvin, Joyce; Straatmann, Michael (Georgia Institute of Technology, 2015-11)
      In recent years, the Access Services Department at the University of Nebraska Lincoln Libraries has been instrumental in developing new models of collection development. Historically, the exclusive domain of Technical or ...
    • Superior Customer Service@ the Library: Refreshed, Renewed and Restored 

      Hargett, Dorothy (Georgia Institute of Technology, 2015-11)
      Let’s get radical about Customer Service at the Library. “When a customer has a bad experience, they tell 10 people. When they have a good experience, they tell two.” Experience a renewal of ideas, and a refreshingly ...
    • Jumping Over the Desk: Active Outreach to Increase Student Engagement 

      Femenella, Donna; Paredes-Herrera, Andrea (Georgia Institute of Technology, 2015-11)
      The Access Services department at American University Library has taken a novel approach to promoting our services and events. Rather than relying on larger institutional or library wide marketing efforts, we’ve founded a ...
    • Reorganization and ILL : Supporting Staff Through Growth and Transition 

      Abashian, Nancy; Perez, Melissa (Georgia Institute of Technology, 2015-11)
      Interlibrary loan services at Binghamton University were always good-in a run of the mill sort of way. A shift in organization and the addition of a new Resource Sharing Coordinator Librarian illuminated several areas with ...
    • Re-thinking Access Polices & Service Image on an Open Campus 

      Graves, Jeremiah (Georgia Institute of Technology, 2015-11)
      The culture of MIT places a high value on openness and collaboration. Access to the MIT Libraries must therefore balance the Libraries’ core mission to support the advancement of learning and research with MIT’s culture ...
    • A Winning Combination: Gamification and Student Employee Training 

      Copenhaver, Kim; Pritchard, Liz; Tanquary, Julia (Georgia Institute of Technology, 2015-11)
      Engage student employees and revolutionize public services training using the principles of gamification! For the Eckerd College Library, gamification of the library student employee training program has served as a low ...
    • Linking Arms Around Students in Crisis: Connecting with Campus Safety Units 

      Aagard, Mary C. (Georgia Institute of Technology, 2015-11)
      Public services staff encounter students in different ways than their professors. It is a unique position to offer assistance to students exhibiting crisis related symptoms in the library. We have all witnessed our fair ...
    • Technology Lending: The Wave of the Future 

      Hollandsworth, Bobby; Thomas, Cassie (Georgia Institute of Technology, 2015-11)
      Technology lending – digital cameras, camcorders, iPads, even Playstation 4s – is becoming an important part of Access Services. In the spring of 2012 a conscious decision was made to ramp up the technology the Clemson ...
    • Training Staff Where They Are: Using a Blend of Teaching and Assessment Methods 

      Watmough, Katherine (Georgia Institute of Technology, 2015-11)
      Ongoing training for staff in Access Services is difficult, especially when you have seasonal, part-time workers, 2 libraries and shift work hours in an environment where service points must be covered during operational ...
    • Opening Course Reserves: One Year Later 

      O'Brien, Elizabeth; Rudin, Lola; Sgro, Adriana (Georgia Institute of Technology, 2015-11)
      UTSC Library introduced a self-service model for course reserves in September 2014. We presented “Changing Time, Changing Needs: Opening Course Reserves” at the Access Services Conference in 2014. We discussed our project ...
    • Access Services 2020 : Envisioning the Future of Access Services 

      Batchelor, Michelle (Georgia Institute of Technology, 2015-11)
      The library community of the present is completely obsessed with the future. This isn't surprising; it's clear that society and technology are changing together in ways that will transform libraries dramatically over the ...
    • E-Book Reserve Service; Suggestions For a Best Practice 

      Bae, Seangill Peter (Georgia Institute of Technology, 2015-11)
      E-Books and use of E-Books for the library reserve services is not always straightforward and most of our users are not aware of the reality of E-Books we purchase. This presentation will try to find a best way to manage ...
    • If You Don’t Know, Ask!: Using Student Feedback to Direct Redefinition of Library Spaces 

      Carpenter, Kell; Harris, Jenny (Georgia Institute of Technology, 2015-11)
      Have you ever wondered what your patrons were thinking about your library? Here's what happened when the Russell Library at Georgia College decided to ask students what they thought about -and wanted from- their library's ...
    • Mashing Up Data to Demystify User Behavior: A Collaborative Exploration 

      Garskof, Jeremy; Ciocco, Ronalee (Georgia Institute of Technology, 2015-11)
      Data collection in libraries is pervasive. How should the data be interpreted and who should do it? Learn how librarians at Gettysburg College engaged in collaborative interpretation to analyze interlibrary loan transactions, ...
    • Access Services Beyond the Library: Building Relationships to Improve User Services and Expand the Library’s Footprint on Campus 

      Fones, Joey; Kelshian, Rob (Georgia Institute of Technology, 2015-11)
      This presentation will explore efforts to build community partnerships that have allowed the AU Library to improve communications, marketing/outreach, and bring in new resources to benefit our users and increase the library's ...
    • License to ILL: Interlibrary Loan and Course Reserve Services Support the University Mission to Reduce Costs for Students 

      Riha, Emily; Stegeman, Danika (Georgia Institute of Technology, 2015-11)
      Each semester students inundate academic interlibrary loan (ILL) units with requests to borrow required course materials. Historically these were cancelled by ILL borrowing offices due to high demand, short loan periods ...
    • Revitalizing Customer Service through Student Leadership 

      Bolinger, David; Little, Micquel (Georgia Institute of Technology, 2015-11)
      The Claremont Colleges' Library User Services team organized and implemented a library wide student worker program, utilizing leadership techniques focused on the value of our student team members. We targeted our user-centered ...
    • Building a Joint High Density Remote Storage Facility: a Public and Private Collaboration 

      Boucher, Amy; Richardson, Stella (Georgia Institute of Technology, 2015-11)
      Building and filling a high density storage facility is major undertaking for any institution, but even more so when it is a joint endeavor between a private and a public institution. The presenters will outline the complex ...