• Ask Us: A Single Service Point Success Story 

      Rucker, Rob; Woodbury, David (Georgia Institute of Technology, 2015-11)
      The “Ask Us” center at North Carolina State University Libraries is a new, successful single service point combining circulation, reference, and technology support. The presentation will talk about the successes and ...
    • Creating Customer Service Training for the Academic Library 

      McInerney, Molly; Mlady, Grace; Rodrigues, Maria (Georgia Institute of Technology, 2015-11)
      Academic libraries serve patrons with various needs and position themselves as trusted partners across the campus community. To understand how each staff-patron interaction develops the image our users have of us, the MIT ...
    • Linking Arms Around Students in Crisis: Connecting with Campus Safety Units 

      Aagard, Mary C. (Georgia Institute of Technology, 2015-11)
      Public services staff encounter students in different ways than their professors. It is a unique position to offer assistance to students exhibiting crisis related symptoms in the library. We have all witnessed our fair ...
    • Superior Customer Service@ the Library: Refreshed, Renewed and Restored 

      Hargett, Dorothy (Georgia Institute of Technology, 2015-11)
      Let’s get radical about Customer Service at the Library. “When a customer has a bad experience, they tell 10 people. When they have a good experience, they tell two.” Experience a renewal of ideas, and a refreshingly ...