• Revitalizing Customer Service through Student Leadership 

      Bolinger, David; Little, Micquel (Georgia Institute of Technology, 2015-11)
      The Claremont Colleges' Library User Services team organized and implemented a library wide student worker program, utilizing leadership techniques focused on the value of our student team members. We targeted our user-centered ...
    • A Winning Combination: Gamification and Student Employee Training 

      Copenhaver, Kim; Pritchard, Liz; Tanquary, Julia (Georgia Institute of Technology, 2015-11)
      Engage student employees and revolutionize public services training using the principles of gamification! For the Eckerd College Library, gamification of the library student employee training program has served as a low ...