The Claremont Colleges' Library User Services team organized and implemented a library wide student worker program, utilizing leadership techniques focused on the value of our student team members. We targeted our user-centered ...

Building and filling a high density storage facility is major undertaking for any institution, but even more so when it is a joint endeavor between a private and a public institution. The presenters will outline the complex ...

UTSC Library introduced a self-service model for course reserves in September 2014. We presented “Changing Time, Changing Needs: Opening Course Reserves” at the Access Services Conference in 2014. We discussed our project ...

Academic libraries serve patrons with various needs and position themselves as trusted partners across the campus community. To understand how each staff-patron interaction develops the image our users have of us, the MIT ...

Libraries are relying less on local ownership and increasingly on new models of instant access through unmediated ILL, pay-per-view services, demand-driven acquisitions, and shared collections, blurring lines between access ...

The “Ask Us” center at North Carolina State University Libraries is a new, successful single service point combining circulation, reference, and technology support. The presentation will talk about the successes and ...

E-Books and use of E-Books for the library reserve services is not always straightforward and most of our users are not aware of the reality of E-Books we purchase. This presentation will try to find a best way to manage ...

Have you ever wondered what your patrons were thinking about your library? Here's what happened when the Russell Library at Georgia College decided to ask students what they thought about -and wanted from- their library's ...

Data collection in libraries is pervasive. How should the data be interpreted and who should do it? Learn how librarians at Gettysburg College engaged in collaborative interpretation to analyze interlibrary loan transactions, ...

This presentation will explore efforts to build community partnerships that have allowed the AU Library to improve communications, marketing/outreach, and bring in new resources to benefit our users and increase the library's ...