Academic libraries serve patrons with various needs and position themselves as trusted partners across the campus community. To understand how each staff-patron interaction develops the image our users have of us, the MIT ...

The “Ask Us” center at North Carolina State University Libraries is a new, successful single service point combining circulation, reference, and technology support. The presentation will talk about the successes and ...

Public services staff encounter students in different ways than their professors. It is a unique position to offer assistance to students exhibiting crisis related symptoms in the library. We have all witnessed our fair ...

Let’s get radical about Customer Service at the Library. “When a customer has a bad experience, they tell 10 people. When they have a good experience, they tell two.” Experience a renewal of ideas, and a refreshingly ...