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Revitalizing Customer Service through Student Leadership
(Georgia Institute of Technology, 2015-11)
The Claremont Colleges' Library User Services team organized and implemented a library wide student worker program, utilizing leadership techniques focused on the value of our student team members. We targeted our user-centered ...
Blurred Lines: Guiding Library Stakeholders toward a Shared Vision of the Library
(Georgia Institute of Technology, 2015-11)
Libraries are relying less on local ownership and increasingly on new models of instant access through unmediated ILL, pay-per-view services, demand-driven acquisitions, and shared collections, blurring lines between access ...
Access Services Beyond the Library: Building Relationships to Improve User Services and Expand the Library’s Footprint on Campus
(Georgia Institute of Technology, 2015-11)
This presentation will explore efforts to build community partnerships that have allowed the AU Library to improve communications, marketing/outreach, and bring in new resources to benefit our users and increase the library's ...
Access Services 2020 : Envisioning the Future of Access Services
(Georgia Institute of Technology, 2015-11)
The library community of the present is completely obsessed with the future. This isn't surprising; it's clear that society and technology are changing together in ways that will transform libraries dramatically over the ...