Now showing items 16-22 of 22

    • Re-thinking Access Polices & Service Image on an Open Campus 

      Graves, Jeremiah (Georgia Institute of Technology, 2015-11)
      The culture of MIT places a high value on openness and collaboration. Access to the MIT Libraries must therefore balance the Libraries’ core mission to support the advancement of learning and research with MIT’s culture ...
    • Reorganization and ILL : Supporting Staff Through Growth and Transition 

      Abashian, Nancy; Perez, Melissa (Georgia Institute of Technology, 2015-11)
      Interlibrary loan services at Binghamton University were always good-in a run of the mill sort of way. A shift in organization and the addition of a new Resource Sharing Coordinator Librarian illuminated several areas with ...
    • Revitalizing Customer Service through Student Leadership 

      Bolinger, David; Little, Micquel (Georgia Institute of Technology, 2015-11)
      The Claremont Colleges' Library User Services team organized and implemented a library wide student worker program, utilizing leadership techniques focused on the value of our student team members. We targeted our user-centered ...
    • Superior Customer Service@ the Library: Refreshed, Renewed and Restored 

      Hargett, Dorothy (Georgia Institute of Technology, 2015-11)
      Let’s get radical about Customer Service at the Library. “When a customer has a bad experience, they tell 10 people. When they have a good experience, they tell two.” Experience a renewal of ideas, and a refreshingly ...
    • Technology Lending: The Wave of the Future 

      Hollandsworth, Bobby; Thomas, Cassie (Georgia Institute of Technology, 2015-11)
      Technology lending – digital cameras, camcorders, iPads, even Playstation 4s – is becoming an important part of Access Services. In the spring of 2012 a conscious decision was made to ramp up the technology the Clemson ...
    • Training Staff Where They Are: Using a Blend of Teaching and Assessment Methods 

      Watmough, Katherine (Georgia Institute of Technology, 2015-11)
      Ongoing training for staff in Access Services is difficult, especially when you have seasonal, part-time workers, 2 libraries and shift work hours in an environment where service points must be covered during operational ...
    • A Winning Combination: Gamification and Student Employee Training 

      Copenhaver, Kim; Pritchard, Liz; Tanquary, Julia (Georgia Institute of Technology, 2015-11)
      Engage student employees and revolutionize public services training using the principles of gamification! For the Eckerd College Library, gamification of the library student employee training program has served as a low ...